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rparkernyc
Contributor I
June 26, 2020

Sonos S2 App stopped recognizing my eARC connection from LG OLED --> Sonos Arc after 12.01 update.

  • June 26, 2020
  • 21 replies
  • 1606 views

I updated this week to the 12.01 S2 patch and things went to hell.  TV sound only works  sometimes.  Neither LG remote nor AppleTV remote can control the TV volume anymore - previously both worked fine.  

Sonos S2 app tells me it can’t find the ARC connection between Arc and TV, but it’s there and I can hear sound, and yet app keeps telling me to connect it and enable ARC output of TV lol.  Music is totally normal.  Everything was fine until I updated the latest version of the software yesterday. 

Further Sonos’ instructions to setting up LG remote and AppleTV remotes are both outdated and reflect neither (1) 2020 CX line of LG OLED nor (2) S2 App workflow.

 

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    Simon B
    Simon B
    Retired Sonos Staff
    December 22, 2020

    Hi @dbrian56, Thanks for reaching out, and welcome to the community. Sorry for what happened to your system and thanks for sending a diagnostic report of your Sonos system. Upon checking, It shows that the CEC or Simplink is disabled on the diagnostic report. But If you’ve already enabled it and still having issues with the EArc not connected. We’ll take this further, I'll ask you to kindly contact our phone support team for further assistance and more in-depth troubleshooting steps. They may request remote access or screen share with your device controller and ask for additional troubleshooting steps and provide other options in resolving this issue. 

    Keep us posted on how it goes and we're here to answer any further questions you have.

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