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robmadden85
robmadden85
Contributor I
Oct 18, 2017 8:07 PM UTC

Sonos Playbase not working with Samsung Smart TV REMOTE

Hi there,
I bought a new playbase today and really like it and am a long term sonos user and fan.
It all works fine but I cannot get my remote to work. I read some things on here and also followed the directions. When I press the + sign on the remote the playbase and app even acknowledge it but no joy when exitting. I cannot change the volume via my TV remote.
Any help is appreciated as not heard back from Sonos themselves.
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6 replies

n517rv
Lyricist I
Nov 8, 2017 12:27 AM UTC
I'm having the same issue trying to setup a new Sonos Playbar on a newer Samsung SmartTV. Sad that no one has responded to your question. Does Sonos not monitor this forum? So far I'm not impressed with Sonos and their support.
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jase777
Lyricist I
Nov 21, 2017 11:20 AM UTC
I have a similar experience as robmadden85.
The Samsung remote work 98% of the time, then for some reason it stops controlling the volume up/down. The only way to fix it is to power off and on the playbase.
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UKMedia
UKMedia
Nov 21, 2017 5:11 PM UTC
Hi there,
I bought a new playbase today and really like it and am a long term sonos user and fan.
It all works fine but I cannot get my remote to work. I read some things on here and also followed the directions. When I press the + sign on the remote the playbase and app even acknowledge it but no joy when exitting. I cannot change the volume via my TV remote.
Any help is appreciated as not heard back from Sonos themselves.

What is your TV model please?
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Fred182
Lyricist I
Dec 26, 2017 12:49 PM UTC
Hi all, was there an update on this? Just installed my Playbase and it is not working with my Samsung remote
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kmcdonald8
Lyricist I
Dec 31, 2017 9:59 PM UTC
I have discovered my TV remote only works if the SONOS app is open. The minute I shut it down, the remote stops working!
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Byrondude
Lyricist I
Jan 21, 2018 5:37 AM UTC
Have you seen this - https://sonos.custhelp.com/app/answers/detail/a_id/4198/~/configure-sonos-playbar-or-playbase-with-samsung-one-remote Worked for me in fixing this problem
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