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Malcolm Bell
Trending Lyricist I
May 14, 2017
Question

Sonos playbase completely dead, it's not the fuse. Any suggestions?

  • May 14, 2017
  • 6 replies
  • 969 views
Any suggestions? It's only a month old but has died. Feels like needs replaced but as bought from a retailer online (currys) I am dreading the process as it's very heavy and I threw out the packaging.
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    6 replies

    Airgetlam
    Airgetlam
    May 15, 2017
    Contact Sonos directly. You can find your local contact information at www.sonos.com/contact

    Might be worth contacting Currys as well. I can't imagine there would be an issue of no packaging if the thing has died. Might be faster to get a replacement, too.
    Bruce
    osxmarky
    osxmarky
    Lyricist II
    June 2, 2017
    My Playbase has just died tight too.... to very happy £700 paper weight now!
    Airgetlam
    Airgetlam
    June 3, 2017
    osxmarky, I'd highly recommend reading the post previous to yours.
    Bruce
      osxmarky
      osxmarky
      Lyricist II
      June 3, 2017
      hi everyone... Sonos has just contacted me (via email) regarding this issue... they offered to RMA (Return Manufacturer Authorisation)... not sure how long this will take or what the procedure is to be honest... fingers crossed!
      :
      :8
      osxmarky
      osxmarky
      Lyricist II
      June 7, 2017
      Well dropped of my PlayBase with DHL and its now off to Netherlands via Gatewick... Hopefully getting my replacement unit early next week... still have my fingers crossed!
        osxmarky
        osxmarky
        Lyricist II
        June 10, 2017
        Hi... Well received new PlayBase yesterday, excellent service from Sonos, just was a shame that the first one died, but really can't complain really as the new unit is perfect and it only took a week to sort out!
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