Sonos Playbar sound issue? Dialogues in movies/shows are not easy to understand fully.

Hi just wanted to get back on that boost setting. I already have that setting but didn't realize that it is called that. Actually that playbar is directly connected via ethernet so not via wifi. Please as said help me resolve this as currently I am lost and frustrated. It's just not working for me as a TV speaker when watching movies. Thanks.

Hi Asaweli

First, I'm not employed by Sonos. I'm just a user of the Sonos product just as you. As you have most likely surmised from my signature tag I own several pieces of Sonos equipment. I have no problem with audio on either of my Playbars one of which is in a HT setup with sub and surrounds.

Reference a reply from Sonos….It’s not uncommon that you may have to call Sonos and provide the reference number you posted. The reference number tells the Sonos engineers where to look for the information specific to your system in order to facilitate trouble shooting and advice.


Cheers!

thanks for your reply and I stand corrected.. thought you worked for sonos. in both cases thank you for your patience and detailed replies.

I did look at some of your tips and although the optical output was set as auto the simplink function is off on my lg so turned that on. Not sure if that would help though.. not sure what the effect would be but will report back.

Als have been playing around more with night mode on an off to see whether that helps .. it did not in the past but willing to try again.

Agree with you that most people don't report back. I will break that trend once this is resolved :-)

Not sure what you mean though with reference a reply from sonos. And that I need to mention the reference number .. How do I get them to get in touch with me then? It seems I need to call them?

Call 1-800-680-2345 and provide the reference ID you posted. Note: supported will not be avalable on 4/18/18 due to maintenance. Good luck!

Cheers!

OK will try to find an international number on their website as I am not based in the US right now. Thanks again

AJTREK1

I have one more question for you out of sheer curiosity. You seem to have no issues what is your setup and which sonos settings are you using?

AJTREK1

I have one more question for you out of sheer curiosity. You seem to have no issues what is your setup and which sonos settings are you using?

Hi Asaweli

My HT setup is consists of a Samsung Plama TV, Playbar with Sub using Play 3's as surrounds. FYI, I use an Asus RT AC5300 router.

Samsung Inputs:
_HDMI 1 connects: Cable, Xbox, PS4 and Apple TV switched via the controller in the link: http://www.octavainc.com/HDMI%20switch%204x1%20ARC%20port_pro.html
_HDMI 2 connects: Amazon
_HDMI 3 connects: Roku

Honestly, there isn't a trick (if you will) to my setup versus any in Boost mode. The only difference that may have an impact is that I use the Sonos dedicated Boost component. I'd say with conviction that barring a defective speaker issues with Sonos are always going to have a root cause in one or more of the following:

_Out of date Sonos controller
_Out of date firmware and/or updates for the device on which the Sonos controller is loaded
_Out of date firmware for the TV
_Improper setting for Audio out on TV
_Inability of the TV to pass DD5.1 over optical
_Out of date firmware for the App (i.e. Roku, Netflix , Amazon, music streaming service etc)
_Out of date firmware for the router and/or modem
_Changes made firewall in the router or software based if on a computer
_IP Address conflicts especially when using Wi-Fi direct (i.e. Standard setup) *
_Employment/incompatibility of range extenders and AP's in conjunction with main router **
_Interference caused by other products
_General IT issues_most can be diagnosed by Sonos with a submitted Reference ID

* Typical remedy is to take down the network and setup each component one-by-one and/or assign Static IP Addresses
** If those devices are employed strictly for Sonos_removing them and using boost mode (setup properly) can often resolve the issues (dedicated boost component provides the best signal strength).

All said your best option is mostly like contacting Sonos by phone. You can get an international number at the website indicated and select Change Country: https://www.sonos.com/en-us/contact/contact-options

I hope this helps and feel free to post back. Maybe some others will join in with a suggestion as well. Cheers!

Hi Asaweli

As a suggestion due to the fact that this thread is two + years old (84 replies and 18,633 views) and the last response prior to your original post was a month prior to that you may want to consider starting your own thread. In that manner it will be under your name and move to the front as a new question. I'd also re-submitt the diagnostic and post the updated Reference ID. I'm just saying...:8

Cheers!

I’ve read this entire thread since I am experiencing the same issue with voice / center channel being much quieter than left/right channels.

I have no problem opening a new thread once I’ve tried everything in this thread , but I have a question.

Earlier in the thread references were made to “voice boost” and “night mode” settings with no indication of where those settings were. I scoured the ios Sonos app for those settings and don’t see them for my playbar or for the app in general.

Are they talking about settings in another device or app beside the playbar and Sonos app?

Completely understand.

Open up the app, and use the "rooms" menu at the bottom of the app, and select the room that your PLAYBAR is in. If you end up still on the white screen, click on the carat (^) on the left side of the black bar, just above the words My Sonos.

At this point, you should be on the black screen which shows a stylized TV in the center, and a bunch of buttons below. The button on the left, which looks like a moon, is the night more button. The button on the right is the voice boost mode. Both of these buttons can be toggled on or off while the TV is playing. When "On", the majority of the button is white, with black icons, when "Off", it is the opposite. I tend to run with speech enhancement on, and night mode off, but it's entirely a personal decision, there's no right or wrong way,. Do what works for you.

Hope that helps.

Completely understand.

Open up the app, and use the "rooms" menu at the bottom of the app, and select the room that your PLAYBAR is in. If you end up still on the white screen, click on the carat (^) on the left side of the black bar, just above the words My Sonos.

At this point, you should be on the black screen which shows a stylized TV in the center, and a bunch of buttons below. The button on the left, which looks like a moon, is the night more button. The button on the right is the voice boost mode. Both of these buttons can be toggled on or off while the TV is playing. When "On", the majority of the button is white, with black icons, when "Off", it is the opposite. I tend to run with speech enhancement on, and night mode off, but it's entirely a personal decision, there's no right or wrong way,. Do what works for you.

Hope that helps.

That helped! I rarely use the Sonos app , since the TV controls the volume and the playbar plays whatever is sent to it.

I opened up the Sonos app for the first time while watching an movie and saw the controls that you described . I turned speech enhancement and night mode on and will test it out .

most recently I was playing Skyrim and could not hear what anyone was saying since turning the volume up made the effects volume too loud.

thanks again.

There is no “right” way. Set it up the way it works for your ears 😉