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User841304
Contributor I
March 8, 2014

Sonos playbar sound drops out randomly for a second or so.

  • March 8, 2014
  • 12 replies
  • 1114 views
Sonos playbar linked to samsung tv via optical cable. Sound drops out now and then, say once an hour for just a second, and then recovers. I am running the beta software but the problem was their before I changed to the beta. Any advise please.
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    Airgetlam
    Airgetlam
    February 9, 2017
    Have you limited the Roku Ultra to Dolby Digital output only (not Dolby Digital + or DTS)?

    Next time it happens, grab a diagnostic within 10 minutes or so. Here's instructions on how to do that:

    https://sonos.custhelp.com/app/answers/detail/a_id/142/kw/diagnostics

    And then post the resulting number here, so that a Sonos rep can look at the log files to see what might be happening.

    And just for safety, I'd make sure that both ends of the optical cable are plugged in securely between the TV and the Playbar. Wouldn't hurt to make sure the HDMI between the Roku and TV is secure as well.
    Bruce
    ShawnSeaton
    Contributor I
    February 10, 2017
    I purchased the Playbar and Sub a few months back and soon discovered this dropout problem, but as I wasn’t going to buy the rear Play 1s for a while and the fact that Sonos said they were working on a fix I was happy to set my TV to PCM and wait for a while, the system is excellent especially with music streaming from my Nas and the internet radio, I’ve been extremely satisfied with it, now months later I’m ready to buy the rears to further enhance the system and enjoy surround sound, but a quick test shows the problem is still there despite another software update 5.1 which doesn’t address the problem. As a test I’ve tried connecting the Playbar directly to the TV, BluRay and PVR and the problem occurs with all of them.

    The dropouts mainly seem to occur during quiet parts, if for example 2 people are quietly talking to each other and there is a pause between the speech, it’s as if the Playbar shuts down and then wakes up when the person starts to talk but the first 2 or 3 words are silent.

    So having spent  £1200 on a soundbar and sub I don’t know what to do, wait for Sonos to deliver (pigs might fly), cut my losses and look for something else, stick with what’s a very good stereo soundbar and music streamer.

     

    Tested with

    LG 47LM670T TV (2012 model) which does pass through 5.1 sound

    LG BP630 Blu-ray / DVD player

    Humax HDR FOX-T2 freeview PVR





    I have the same problem and have switched my LG OLED B6 TV output to PCM to fix it like you mentioned (no dropouts). I would like to be able to use the Dolby output. I am using the latest 7.2 Sonos code
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