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Contributor I
January 29, 2016
Question

Sonos PlayBar Popping Noise with FF

  • January 29, 2016
  • 17 replies
  • 3099 views
My system constitutes a Sonos Playbar connected to a Sony XBR55X850C television. The audio connection is by an audio optical cable. The television is also connected to a TiVo. When pressing the fast forward command for the TiVo, a popping noise is produced by the PlayBar. I have tried searching the forum and have not found this issue, but I may have missed it. If anyone knows how to fix this I would appreciate a comment.


Otherwise, great sound from the PlayBar.

Thanks
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    17 replies

    Lyricist II
    February 17, 2016
    Different TV but otherwise the same setup and issue.
    Ryan S
    Retired Sonos Staff
    February 17, 2016
    The pop is most likely being caused by the TiVo sending a partial burst of audio data to the PLAYBAR through the TV at the start of the FF. Does it happen with any other commands sent through the TV or TiVo?

    Do you have any trouble with any other devices connected with the TV other than that TiVo?

    @Shayughul, what TV do you have? Is it also conected with the TiVo?

    If you don't have the PLAYBAR connected to the TV and are instead using the built in speakers do you hear the pop as well?
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    Lyricist II
    February 17, 2016
    I have a Vizio M60-C3. I have the Tivo HDMI into the TV and the PLAYBAR connected to the TV with the optical cable.

    I get a small click when I change channels. The 15 second skip forward or the normal Fast Forward when stopped is Very loud and very high pitched. Very much like a loud bird chirp.

    When using only the TV speakers there is no chirp at all when using the fast forward or changing channels.
    Ryan S
    Retired Sonos Staff
    February 17, 2016
    Thanks for the details. Can you go into the TiVo settings and under audio set it to PCM? What was it on before hand?

    Once you've made that change go ahead and test it out for us. Do you still hear those sounds?

    Another setting you can test out, is set it back to AC3 or Dolby Digital and then turn off TiVo sounds. Let us know how it goes.
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    Lyricist II
    February 17, 2016
    Well I didn't make it past step one. It was set to Dolby Audio. I changed it to PCM Only. I then tested and all the annoying beeps and chirps are gone. It looks like that was the fix.
    Ryan S
    Retired Sonos Staff
    February 17, 2016
    Well I didn't make it past step one. It was set to Dolby Audio. I changed it to PCM Only. I then tested and all the annoying beeps and chirps are gone. It looks like that was the fix.

    Glad that worked. You may want to test out option 2 to see if that resolves the issue, that way you can leave Dolby on.
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    Lyricist II
    February 17, 2016
    Went ahead and tried that. The sounds came back immediately. Looks like the Dolby is the culprit. Set to Dolby and turned off Tivo sounds and no luck. Changed it back to PCM and resolved again.
    dprangeAuthor
    Contributor I
    February 18, 2016
    This fix worked for me as well. Changing sound to PCM. Thanks
    Lyricist I
    March 14, 2016
    This must be an incompatibilty with certain TV brands. I have a Tivo Premiere 4XL that I've been using with a 1 year-old LG LED tv and Playbar. This setup has worked perfectly. Today, I upgraded to a Vizio 4k TV and simply swapped the tvs. Immediately, I had an annoying popping feedback whenever I changed channels. (note that this was not a beep or tone of any kind - it was clearly feedback of some kind. After reading this message thread, I changed the Tivo settings from Dolby to PCM and the feedback went away. It worked fine on the Dolby setting with the LG tv.
    Contributor I
    April 12, 2017
    I have an LG OLED TV, Tivo Romio and SONOS Playbar that were working great together, Swapped the Playbar out for a PlayBase, and now I get a loud POP every time I change the channel, and sometimes the audio drops all together. If I switch my Tivo to PCM, it works fine.