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Answered

Sonos Playbar not working

  • March 7, 2018
  • 6 replies
  • 493 views

So I have had a sonos playbar for a few years and suddenly today it stopped working. So it stopped playing sound that comes from the cable box for live tv. Any Ideas?

Best answer by bbotwin

i just had to reboot the cable box
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6 replies

Keith N
  • Sonos Staff
  • 4604 replies
  • March 7, 2018
Hi there, bbotwin. Thanks for posting and welcome to the Community. Would you mind attempting to play audio to the PLAYBAR and submit a diagnostic report? Be sure to reply with the confirmation number it gives at the end. Thanks!

  • Author
  • Contributor I
  • 4 replies
  • March 7, 2018
Keith N the PLAYBAR plays music via the sonos app

  • Author
  • Contributor I
  • 4 replies
  • March 7, 2018
Diagnostic report no. 991254980

  • Author
  • Contributor I
  • 4 replies
  • March 8, 2018
it was just the cable

  • Author
  • Contributor I
  • 4 replies
  • Answer
  • March 8, 2018
i just had to reboot the cable box

Keith N
  • Sonos Staff
  • 4604 replies
  • March 8, 2018
Glad to hear it's sorted. If you run into any problems, please do not hesitate to reach back out.