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bbotwin
Contributor I
March 7, 2018
Answered

Sonos Playbar not working

So I have had a sonos playbar for a few years and suddenly today it stopped working. So it stopped playing sound that comes from the cable box for live tv. Any Ideas?
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    bbotwinAnswer
    Contributor I
    March 8, 2018
    i just had to reboot the cable box
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    6 replies

    Keith N
    Keith N
    Sonos Staff
    March 7, 2018
    Hi there, bbotwin. Thanks for posting and welcome to the Community. Would you mind attempting to play audio to the PLAYBAR and submit a diagnostic report? Be sure to reply with the confirmation number it gives at the end. Thanks!
    Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
    bbotwinAuthor
    Contributor I
    March 7, 2018
    Keith N the PLAYBAR plays music via the sonos app
    bbotwinAuthor
    Contributor I
    March 7, 2018
    Diagnostic report no. 991254980
    bbotwinAuthor
    Contributor I
    March 8, 2018
    it was just the cable
    bbotwinAuthorAnswer
    Contributor I
    March 8, 2018
    i just had to reboot the cable box
      Keith N
      Keith N
      Sonos Staff
      March 8, 2018
      Glad to hear it's sorted. If you run into any problems, please do not hesitate to reach back out.
      Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
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