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jjl2743
Contributor I
December 2, 2018
Answered

Sonos Pairing with Samsung Q9 Series TVs One Box technology

Has anyone had problems pairing Sonos playbar, etc with Samsung Q9 TVs ? A couple of reviews on Best Buy indicate that this is a problem. Would like to know before I purchase the TV
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    controlav
    controlavAnswer
    Lead Maestro
    December 3, 2018
    Don't believe everything you read on the internet. I recently got a QN75Q6FNAFXZA from BestBuy and it works fine with my Playbar. What problems are they claiming? My TV has an average rating of 4.8 and I don't see any Sonos references in the 218 reviews.
    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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    5 replies

    controlav
    controlavAnswer
    Lead Maestro
    December 3, 2018
    Don't believe everything you read on the internet. I recently got a QN75Q6FNAFXZA from BestBuy and it works fine with my Playbar. What problems are they claiming? My TV has an average rating of 4.8 and I don't see any Sonos references in the 218 reviews.
    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    jjl2743Author
    Contributor I
    December 3, 2018
    Controlav, Thanks for the reply. You are right about not believing everything you read. The problem seems to be only with the Q9 series because of the new One Box connect system it uses to attach all other devices through one port into the TV and have the controls of those devices done with InfraRed. Problem is not with your model
    MikeV
    MikeV
    December 3, 2018
    The OneConnect box isn't anything new for Samsung. TV models of theirs in past years have used it too. 2017 QLED models have had it and the OneRemote Bluetooth remote too. It's very much possible to program the TV/remote to work with Sonos home theater speakers.

    You might check out this Sonos support article... maybe print it out with you and take it with you to the store.

    Configure Sonos home theater speakers with Samsung One Remote

    If you opt for a Beam, you don't even need to worry about the infrared bit, since the TV will send volume control commands over the HDMI connection.
    The S in IOT stands for Security.
    DS999
    Lyricist I
    March 21, 2019
    How on earth does "don't believe everything you read..." become a best answer - not helpful at all. The Samsung OneConnect controls the Playbar through infrared and not the optical cable. If you do not have line of sight or reflection from OneConnect to the Playbar, then then volume control won't work even though the audio transmits via optical. Very disappointing design / implementation for both Samsung and Sonos.
    R. Francois
    Contributor I
    March 28, 2019
    I have a 2018 QLED with one connectbox and a playbar. It works fine. Just don't place the one connectbox in a closed cabin. I however have mine placed behind a curtain and it still works. there must be enough room for the infra red signal to reach the playbar. apparently it bounces around my room enough to work or something like that.
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