Sonos Connect unrecognized and losing connection constantly

24 replies
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I have a Sonos Connect connected to my stereo and 3 sonos:1 speakers. My Sonos Connect will not stay connected to the network and when it does, only works for a short period of time before I need to unplug and re-plug it. Even that sometimes will not work to get it back on the network. Is Sonos Connect so sensitive that it needs to be so far away from any other wireless hardware? I have no connectivity problems with any other devices, including Apple TV, PCs, phones, iPads, etc. I recently connected the Connect again and ran a diagnostic: 8234741

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K

kdancygerAuthor

Contributor I

Thanks!

I

Ikabob

Avid Contributor III

Just curious but wouldn’t kdancyger be better off if the Connect were not enclosed within that shelf with the closed door? Would not the connectivity be much improved if the Connect were out in the open?

K

kdancygerAuthor

Contributor I

Good question. But I do have an Apple TV in there that has no connectivity problems. Also, since my stereo is in there I have no way of placing the connect up and out in the open.

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Ikabob

Avid Contributor III

I would recommend, as a trial, to pull the Connect out in the open and pass the cable thru the open door to the stereo just to see if that may be the problem. If you find that the connectivity is improved and that was the problem, then place a tiny opening (most cabinets made for stereo components do have a hole in the rear) thru the rear of the cabinet and pass the cable thru that opening to your stereo. Just try it first so it is reversible if our theory is wrong.

I am not an expert by any means, but I also believe that your devices and components should have some ventilation to guard against heat buildup.

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Ikabob

Avid Contributor III

Kdancyger,
How bout an update to your noncondivtity issue?

K

kdancygerAuthor

Contributor I

Sorry. I opened a ticket with Sonos and so far nothing has worked. I’m finally able to connect all of my speakers and the Connect to the Sonosnet WM 0 but the Connect only stays connected for an hour at most before it disconnects and goes to flashing white LED. I’m working on setting up a call with Sonos to trouble shoot.

M

Mahogany1971

Contributor I

Have you fixed your issue with Connect? I am experiencing exactly the same for the last few weeks.... Tried all the above - nothing works. I have placed a ticket with Sonos support but perhaps you can also provide me some clues?

R

runawaynate

I have had my connect hardwired to my orbi router with a cat6 for about 2 years with no problems and all of sudden i am experiencing the same connectivity issues requiring hard resets and reconfigurations...this has been frustrating.

Marantz AVR, B&W bookshelves and Sub, Martin Logan Center, Play1x2, Play3, Connect, Obri, Hue, Alexa, Lifx, ThinQ

R

runawaynate

placed on a shelf about 2.5 feet from my amp and at least a foot from the router... i resetup the connect tonight and chanced upon the wireless option in its advanced settings and toggles to disable the wifi and it immediately white lighted and is unrecognizeable. to be honest, i did not even know this had a wifi feature as ive always ran it hardwired and prefer it that way, but now think this may be part of the issue...

Marantz AVR, B&W bookshelves and Sub, Martin Logan Center, Play1x2, Play3, Connect, Obri, Hue, Alexa, Lifx, ThinQ

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runawaynate