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SONOS BEAM - VOLUME INDICATOR.

  • November 19, 2020
  • 4 replies
  • 2500 views
H

I have a Samsung Series 7 Smart TV + Apple TV + Sonos Beam setup.

 

The sound is great, but when I would like to control my volume. On my apple tv remote it wont show anything , and on my samsung tv remote it only shows + or -, how do i get my volume number indicator back. As we use them as reference to how loud I can have my TV on without disturbing others at night.

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4 replies

Simon B
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  • Simon B
  • Retired Sonos Staff
  • November 20, 2020

Hi @hayden.caleen, Thank you for reaching out, and welcome to the community. Sorry to hear about this issue on the volume indicator with your Sonos Beam. I want to ask some questions to further check on this issue. 

  • Are there any changes that were made on the TV settings or Sonos App settings before this happened?
  • Are there any firmware updates that took place on the TV and the Sonos App?
  • When did you notice that the volume number indicator is not showing on the TV?
  • Do you have another remote control which you can set up that remote on the Sonos App and check if it’s still the same? Kindly check this article about Remote control Setup.

Let us know what you have in mind with the advice above.

The Sonos community is always here to help.

Help others find useful content by clicking the like button and selecting the best answer to your question
H
  • hayden.caleen
  • Author
  • Contributor I
  • November 23, 2020

Hello Simon,

 

  • Are there any changes that were made on the TV settings or Sonos App settings before this happened? No
  • Are there any firmware updates that took place on the TV and the Sonos App? Yes for the Sonos App
  • When did you notice that the volume number indicator is not showing on the TV? The moment I started using Sonos Beam
  • Do you have another remote control which you can set up that remote on the Sonos App and check if it’s still the same? No, not really. All I have now is just the Samsung TV Remote (Which Shows +/-) and the Apple TV Remote which shows nothing at all.  Kindly check this article about Remote control Setup.

    Thank you!
H
  • hayden.caleen
  • Author
  • Contributor I
  • November 26, 2020

Bump.

Simon B
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  • Simon B
  • Retired Sonos Staff
  • November 26, 2020

Hi @hayden.caleen, thanks for the information that you provided. About this concern, It differs on every TV manufacturer if the volume indicator will show up with the Sonos system, in this case, these are settings that are programmed from the TV being connected with the Sonos product which is your Sonos Beam, but for further assistance regarding this issue, I'll ask you to kindly contact our phone support team for further assistance and more in-depth troubleshooting steps. They may ask for remote access or screen share with your device controller to check if this can be fixed and so that they can check for options about this issue on the volume indicator not showing up. 

Let me know your thoughts on the advice above.

The Sonos community is always here to help.

Help others find useful content by clicking the like button and selecting the best answer to your question
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