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sathmenon
Contributor I
Jul 24, 2018 10:55 AM UTC

Sonos Beam - TV sound cuts out every few seconds

Hi,

I just got the Beam. Initial setup was fine, everything worked well. TV is a LG 65C8. I have 2 Ones as surrounds.

Now, TV sound cuts out and reverts to internal TV speaker every few seconds. Then back again to Beam, and so on.

HDMI ARC port seems to be working - when I switch to HDMI 2 on the TV I see the Sonos black and white graphic without any cutouts.

I’ve tried changing to another cable (started out with the Sonos cable bundled). Same thing.

Pls help!
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    6 replies

    Deez72
    Contributor III
    Jul 28, 2018 1:55 AM UTC
    I have the same problem. It seems to be a more recent problem, or I did not notice it at first. I would love to see if some one has a solution.
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    Jeff S
    Jeff S
    Retired Sonos Staff
    Jul 30, 2018 3:13 PM UTC
    Hi folks,

    Please submit diagnostic reports after you experience this issue. Then, reply with the confirmation numbers and I'll take a look.
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    mjingram
    Lyricist I
    Sep 9, 2018 7:33 PM UTC
    I’ve been having issues, confirmation #1028854158
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    Jeff S
    Jeff S
    Retired Sonos Staff
    Sep 10, 2018 5:41 PM UTC
    I’ve been having issues, confirmation #1028854158

    Hi there,

    What kind of issues are you having? In your report I see that there is some wireless interference from a nearby network running on the same channel as your own. It may help to change your network's wireless channel to 1 or 6.
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    Matt_waters
    Avid Contributor I
    Oct 2, 2018 6:24 AM UTC
    Same issue here, diagnostic code is 736038947

    When the audio switches the beam starts flashing white light
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    dank338
    Lyricist II
    Oct 21, 2018 2:15 PM UTC
    I also have the same issue with my beam. Connected via Ethernet cable and have 2 play 1’s as surrounds

    Diagnostic number 2047533007

    Thanks
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