Contributor I

Answered

Sonos Beam short IR range with TV remote

48 replies
8082 views

same here. I tried 2 remotes. they do work but I have to point super close. hopefully a software update will help. I am using alexa now for volume control

Remote

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Ryan SAnswer

Retired Sonos Staff

Hi everyone, to keep things clean, I've moved the posts from the duplicate thread for this issue over here. Pardon the dust as a few comments might not make sense. In short, this is the main thread.

The IR sensor on the Beam is pretty low on the device, so if there's a lip on your table or something that could be blocking the bottom part of the Beam, make sure to move that. If you'd tried out a few locations and still have trouble with the IR range, I'd suggest that you give us a call on our support line and a technician can help out. Though it's possible an individual unit could have a bad sensor, it's always best not to make that assumption right away as it could be a number of other environmental concerns.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

Show previous replies

D

Dynamike

Trending Lyricist I

@Ryan S, true! People should always do the basic troubleshooting first!
It's good to know Sonos is looking into it.. When functioning properly it's an awesome product! 😉 I'm not here to bash the product into the ground. Only trying to help! 🙂

L

landry410

Lyricist II

Just an update... Sonos sent me a replacement unit (beam) and all remote controls work with no issues. My original purchase must have been defective. Support was quite helpful and we literally tried every test in the book before they sent my replacement.

M

mcdougal

Lyricist I

Add me to the list as well. Bought in US, Samsung UN50H6201, no HDMI ARC so used optical. Only works within 2.5 feet. Nothing blocking the path. Frustrating.

M

Megamol

Lyricist I

@Megamol, ruil je Beam om via Sonos zelf! Bel: +31-800-5551234.

Thanks. I called support and after doing some tests they let me trade my Beam for a new one. This one is working perfectly! It's much more convenient to control the volume using a remote than your smartphone.

J

justinmasonpdx

Lyricist I

Same isssue as everyone else with a new Beam. Have to be 2-3 feet away and hold my remote 2 feet off the ground.to adjust volume. Fortunately ond of my resr sinos 1's is close enough to adjust the vol with that. My beam's mointed about 3" from my LG TV using a comcast x1 remote. Let me know if i need a new universal remote to remedy this or what. Its disappointing.
Thanks,
Justin

Airgetlam

I'd certainly recommend that you follow the steps that the person who posted directly before you. i.e. contact Sonos to discuss it. That way, if it turns out to be a hardware issue, you can get a replacement. If it's some other issue, they can help you resolve it.

Bruce

Airgetlam

I'd certainly recommend that you follow the steps that the person who posted directly before you. i.e. contact Sonos to discuss it. That way, if it turns out to be a hardware issue, you can get a replacement. If it's some other issue, they can help you resolve it.

Bruce

elkasdad

Lyricist III

The IR sensor on the Beam is pretty low on the device, so if there's a lip on your table or something that could be blocking the bottom part of the Beam, make sure to move that.

This absolutely solved it for me. I know I should have tried the obvious and easiest fix first, but the mac trackpad that was sitting in front of my beam was so low-pro I didn't even think of it. That trackpad is only like .5" thick, but it was sitting right in front of the Beam, and once I moved it, the AppleTV remote now controls the Beam's volume from 10 feet away, no problem. Before, I had to walk up to the Beam to get the IR to work.

:8

Sign up

Login to the community