Answered
Sonos Beam short IR range with TV remote
same here. I tried 2 remotes. they do work but I have to point super close. hopefully a software update will help. I am using alexa now for volume control
Ryan SAnswer
Retired Sonos Staff
August 16, 2018
Hi everyone, to keep things clean, I've moved the posts from the duplicate thread for this issue over here. Pardon the dust as a few comments might not make sense. In short, this is the main thread.
The IR sensor on the Beam is pretty low on the device, so if there's a lip on your table or something that could be blocking the bottom part of the Beam, make sure to move that. If you'd tried out a few locations and still have trouble with the IR range, I'd suggest that you give us a call on our support line and a technician can help out. Though it's possible an individual unit could have a bad sensor, it's always best not to make that assumption right away as it could be a number of other environmental concerns.
The IR sensor on the Beam is pretty low on the device, so if there's a lip on your table or something that could be blocking the bottom part of the Beam, make sure to move that. If you'd tried out a few locations and still have trouble with the IR range, I'd suggest that you give us a call on our support line and a technician can help out. Though it's possible an individual unit could have a bad sensor, it's always best not to make that assumption right away as it could be a number of other environmental concerns.
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