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cah
Avid Contributor I
July 20, 2018

Sonos Beam quiet with Samsung UE32H5500

Hi,

I've just added a Sonos Beam to my collection and connected it to my kitchen TV, a Samsung UE32H5500 via HDMI ARC.

Things work okay, when I control the TV volume it changes the volume of the Beam, however even on 100 (which is maximum) the sound isn't what I would call loud.

If I switch to play music instead of the TV the sound is insanely loud.

There don't seem to be any settings on my TV to balance or increase the sound. I can't believe I've got to play this at full volume just to hear it??

Can anyone suggest anything to help?

Many thanks
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    10 replies

    Mtagt56
    Lyricist II
    July 24, 2018
    There's another post on this you might want to try. I'm having same issues
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    happyrobot
    happyrobot
    Avid Contributor I
    July 28, 2018
    I'm also having the same issue. Samsung TV as well if it matters. Audio on TV sounds great, but you have crank up the volume. When you go back to music, it's crazy loud.
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    Jeff S
    Jeff S
    Retired Sonos Staff
    July 30, 2018
    HI folks,

    Thanks for reaching out. Due to the nature of this issue we'd like to have our phone team take a look live. Please reach out to us over the phone, you can find our number and hours here.
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    Help others find useful content by clicking the like button and selecting the best answer to your question.
    bryanN
    Lyricist I
    August 2, 2018
    Same problem here...any solutions yet?
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    Airgetlam
    Airgetlam
    August 2, 2018
    Did you call in as Jeff S asked them to do?
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    Bruce
    Alex K.
    Lyricist I
    December 15, 2018
    Any updates here? I’m having the same issue, Samsung TV as well
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    neilff
    Avid Contributor I
    January 1, 2019
    I had a similar issue with a Panasonic TV and Beam (connected via ARC). I disconnected the HDMI ARC cable, turned off and on TV, then turned TV vol to 100% on the TV speakers. Turned off TV, reconnected the Sonos Beam and now the Beam volume is much, much higher. Not as high as with music, but loud enough. I don’t think I have solved the issue, just made it less annoying.
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    offmessage
    Lyricist I
    March 16, 2019
    I have exactly the same issue with a Samsung UE40H6400. Even at 100% the volume isn't exactly loud from the TV (connected via ARC) but is absolutely deafening from other streaming services. Makes the product entirely unusable. I've reached out for assistance, but will be returning it if this can't be resolved.
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    neilff
    Avid Contributor I
    March 16, 2019
    I solved this problem when I realised that this: the TV volume through Beam is a combination of the volume on TV remote AND the volume on my iPhone using the Sonos App. If the iPhone volume is too low, the TV will never be loud. When listening to music, the volume is controlled only through my iPhone Sonos App. I can now get extremely loud TV or music! This completely solved me issue and I am now 100% happy with Beam, It works great for TV , and with my other two Play 3s in the same room for music.
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    offmessage
    Lyricist I
    March 16, 2019
    If the iPhone volume is too low, the TV will never be loud. When listening to music, the volume is controlled only through my iPhone Sonos App.

    On the Samsung using ARC the TV remote volume control and the Sonos app volume control are the same, so this is not the case for me, unfortunately.
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