Sonos Beam low volume

I just spoke to Sonos support regarding this problem.
I was told it is by design?! So when i explained that i have to turn the tv near to 100% then when i switch music, it comes out twice the volume. He still said it was by design.
It's my first sonos speaker but if this is the case it will be going back Monday and I'll stick with my Samsung's.

Has anyone else had a similar response from support, it doesn't seem right?

Hi it seems I have the same volume problem between TV and music source with the Beam.
For TV I have to increase volume to 50%.
When I switch to music listening, 50% of full volume is crazy.

I have the same problem.

Sonos Beam
Sony Bravia KD43XE8005
Virgin Tivo V6
Apple TV

All have erratic and radically differing volume levels - even within one source. i.e. if I watch a channel on Tivo on volume level 10, then watch another channel or a recording on Tivo, it can be that I need to turn up to volume level to 70-80.

Surely this is wrong, and fundamental - why has Sonos not designed their premium product to just plug and play? Do I really have to trouble shoot and become an audio expert on behalf of Sonos?

I have managed to slightly balance the sound by setting the Sony TV digital audio out to PCM and also the Tivo V6 dolby digital to PCM, but there is still unacceptable volume variance between channels; and also the volume still needs to be set high.

What's the fix Sonos? and why should there even be a fix?

I've been on messenger with Sonos, but they just keep asking for diagnostics, which I'll continue with for a while.

I've contacted my supplier who has said they will accept a return and will refund. Just seems a shame this product does not work.

Just a thought for those with Sonys as I have a x900e. If your issue is with PCM content, under the Menu > Sound Adjustments > Common > Digital Audio Out Volume should be set to Max. Also, the Sound and Picture settings on my set are HDMI input specific so don’t go thinking that if you changed it while it’s set to the DVD player that it will remain that way when you change to the cable box HDMI input. Also, turn off ClearAudio+ as you don’t want processing altering the sound and Sound Mode as Standard. Under input related, the Dolby dynamic range is set to Standard and Dolby Digital Plus Output is Dolby Digital.

And somebody already touched on adjusting the set top box’s volume under it’s settings. (Not just hitting the volume + on the remote.). On a FIOS box - Under settings, you set the Volume Control to Fixed and then ensure that the Volume is cranked to Max - might have to crank the volume to max before setting it to fixed. Audio format should be surround.

And do not use the new Volume Limiter feature in the Sonos app! It does not simply just prevent the volume from going past the percentage you set it to. It will adjust the loudness of all volume levels by that percent.

Lads, got a lovely new Beam. Connected to Sky + & Sony Bravia 55" Happy days. Let's rock the joint I said.
Perfect for tunes. Netflix was unreal! Sky box sounded like it was under water! Feck that I said! Seriously!!!!!
Tricked about for a bit with TV audio settings, Beam audio settings, all sorts of settings.
Then logged on here and read near an hour of this guff! Jesus what have I done buying this yolk.
Went and had a cuppa tea! I think better waiting for the kettle it seems.
Came back, Sky remote - services - settings - sound - Digital Audio Output (HDMI) - Changed to Dolby D
BOOM! I love Tea.
Sounds savage, sent me scrambling for the volume down button. Feck, should have seen that coming. ;-)
Then I noticed there was a wee lag. And sure enough two options down from the output on the same page is the delay function. Set it to 40ms as it's a fair run to the Sky box from the TV and BOOM again.
So stop abusing all the nice guys in Sonos Land and give it a whirl.
That's me signing off. Hope it helps some lads out and let's you enjoy the Beam as intended.

RESOLVED ON SONY ANDROID TV.
I had the same problem...I resolved it by going to Settings - Audio - Sound - Advance Settings - Reset.
Resetting the audio settings has worked for me

First post here but I may have solved this issue, at least with my non android Sony Bravia TV. I have just got my beam and found that I could fill my room with sound at 50% volume when listening to music but had to have it set to 50% to just hear the TV. I have tried every setting in the sound menu and nothing made a difference. I then checked all the other settings and found my dynamic range under digital set up audio settings was set to compressed by the factory. I changed this to standard and a significant increase in volume was immediately apparent without me touching any volume controls.
TLDR try this: settings--> digital set up--> audio set up--> dynamic range--> make sure it is set to standard rather than compressed. Hope this helps someone with a non android Sony Bravia TV.

Resolved this on Samsung ES8000. Was having the same issue. Resolved this by going into Menu > Sound > Additional Settings > SPDIF Output > Audio Format. This was set to PCM, changed it to Dolby Digital and hey presto the sound came booming out! 😃

I was having a similar issue, seems obvious but have you checked if there’s a volume limit set for the room?

Settings > Room Settings > (name of room where the beam is) > volume limit.

Mine was at 70% and I had to have my Bravia at nearly full volume when using my Xbox. Now I’ve removed its fine at about half way.

My Samsung TV starts with the internal speakers, and after around 10 seconds it switches to the Beam. However, the Beam starts at 0 volume and I always have to turn it up manually. Is it possible to set a default start volume?
TV is a Samsung UE48H6715, from around 2015. Its connected with HDMI-ARC.