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michielaker
Contributor I
May 30, 2019
Question

Sonos beam is not connecting to Samsung tv anymore

Al was fine, no changes in setup. No changes in other connected devices.

since last couple of day’s My sonos beam does not find the tv anymore.

keeps on asking to Connect to ARC (wich it is) and to check the Samsung settings (anynet+) Which is correct.

what to do?

again, up to last week it worked fine for months
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    2 replies

    melvimbe
    melvimbe
    May 30, 2019
    Most likely, the TV stopped talking with the Beam and needs a reboot. To reboot the TV, unplug it for a few seconds, then plug back in. If there are still issues, you may also need to remove the other HDMI attached devices temporarily as they could also be talking to the TV with CEC/Anynet commands.
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    Danny
      Airgetlam
      Airgetlam
      May 30, 2019
      Note that "turning off the TV with the remote" is not the same thing as what melvimbe is talking about above. You absolutely need to unplug the TV from the wall. This forces the TV to reload all connections, including the HDMI-CEC handshake with the Beam. That handshake should most likely resolve your issues.
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      Bruce
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