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saifnomani
Contributor I
June 26, 2020
Answered

Sonos Beam interference with PS4 Controllers.

I am using my Sonos Beam on wifi channel 11 (Wireless router is on channel 1). Recently my Playstation PS4 Controllers started experience lag when I was using the Beam. Thinking it was wireless interference I connected the Beam to ethernet directly to my router and disabled the wifi but still was having this issue. The only time the issue goes away is when I disconnect the HDMI Arc from the Beam. As soon as i connect the HDMI Arc back to the Beam the PS4 controllers start lagging. Any suggestions?

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    Simon B
    Simon BAnswer
    Retired Sonos Staff
    August 8, 2020

    Hi @saifnomani, thanks for the update and I apologize that I have just replied now. Since it is still not working after the suggestions and troubleshooting steps we gave. I'll ask you to kindly contact our phone support team for further assistance and more in-depth troubleshooting steps.  

    Let us know how you get on with the advice above.

    We're here to answer any further questions you have.

    Help others find useful content by clicking the like button and selecting the best answer to your question
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    Simon B
    Simon B
    Retired Sonos Staff
    August 11, 2020

    Hi @saifnomani, thanks for the update. I’m glad it worked.

    If there's any other issue you're having in the future, feel free to reach out.  

    The Sonos Community is always here to help.

     

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