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Richc72
Contributor I
June 27, 2020
Answered

Sonos Beam goes into mute mode when I turn TV off

Beam and surrounds (play 1s) go into mute mode when I turn tv off (solid green light). Have to manually hit volume button now to play music. Never used to happen. Started this week after Sony update and move to S2. TV Sony xbr55x850D. Hookup thru arc. Diagnostic number:302588424

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William_61Answer
Enthusiast II
July 17, 2020

@Kyle A I was able to test my Beam in place of the Arc on my new Sony XBR-55X900H. It also muted the Beam and showed the green mute light when using Alexa to turn off that TV. So it seems to be the Sony X900H which is the culprit. 

FYI, the Beam, which is normally connected to a Sony XBR-43X800G in another room, does no exhibit the muting behavior when using Alexa to turn off that TV with it. 

Maybe with future Sony updates the issue will resolve itself. We will see. Thanks for help and ideas!

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William_61
Enthusiast II
September 3, 2020

Hi @Kyle A 

Thought you’d be interested in the fact my issue has been resolved! I am on the Beta team for Sonos Software updates and after the most recent update, the green mute status light on the Arc and Surrounds no longer stays on when turning off the TV using using Alexa. 

Weird huh. Have a good weekend!

MSterling
Prodigy I
September 4, 2020

@William_61 When do you think the rest of us non-beta mortals get the update?

I’m a little concerned about joining Beta and having something that’s working get messed up.

 

Michael
William_61
Enthusiast II
September 4, 2020

@MSterling I have no idea when beta versions go live. Just a tester. Sorry.

dfreem
Lyricist I
December 20, 2020

Seeing same issue with Sony xbr-65X850f. It began after the November update to Android. Happens when I turn the TV off with the power button on the remote - all the Sonos have a green light on them. I believe it’s because the TV doesn't send a “power off” signal over HDMI-CEC. When I use the Apple TV and turn it off, it sends a signal to all HDMI-CEC devices and the Sonos turns off (doesn’t go to mute).

EvilKittenLord
Lyricist II
January 29, 2021

This soundbar is annoying. It's always muted when turning on the tv. Even when playing a YouTube video after a few minutes of audio silence the bar takes a few seconds to wake up. The TV is a QN65Q60TAFXZC, connected with eARC.

I'll never buy a soundbar again. My $300 vintage stereo and loudspeakers I got off Kijiji sound much better.

GuitarSuperstar
Lead Maestro
January 30, 2021

@EvilKittenLord Is Anynet+ set up on your TV? Is TV Autoplay enabled in the Sonos app?

"Receive with simplicity everything that happens to you." - Rashi
EvilKittenLord
Lyricist II
January 30, 2021

Yes, @GuitarSuperstar. Anynet+ (HDMI-CEC), TV Autoplay, and Ungroup on Autoplay are all enabled. I don't have other rooms, though, so am disabling UoA.

Toolio
Prodigy II
April 17, 2021

I’m late to this thread, which I just found after researching the mute problem with my Beam when turning off my new TCL TV. Previously the bean was hooked up to an older Samsung, which didn’t cause this problem. 

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