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Collaborator II
Jul 21, 2018 9:15 PM UTC

Sonos Beam DD5.1 problem

Have just the beam, no other speakers butwatching 5.1 sources isn’t so good. Stereo is great. But 5.1 seems to have ridiculously low volume for some frequencies or channels.

The example I give is watching Dunkirk in 4K HDR via Rakuten. In 5.1 the start of the movie is silent until you put your ear right next to the beam. You can’t hear the paper rustling in the wind at all. Or the background music a bit later. It’s in the mix but so low you can’t hear without turning the volume way too high.

Same with amazing Spider-Man via UHD player and some films on sky hd. Some parts of the mix are so loud but others so quiet they essentially aren’t even there.

Stereo seems ok generally. But obviously I’d far prefer DD 5.1 even though it is downmixed. My old soundbar had no issue with dd5.1 from these sources.

By the way I should add that the sound is awesome when the loud channels kick in but too quiet the rest of the time. General TV and music both superb, so I think this is a software issue more than anything, but I’m no expert.
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25 replies

Trending Lyricist I
Dec 1, 2018 3:49 AM UTC
What is the best way to contact SONOS directly outside of office hours? I have submitted a diagnostic, but I’m not sure what that does
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Contributor I
Dec 1, 2018 8:21 AM UTC
Ive emailed them about trueplay not available and they've replied back asking for a diagnostic number, so pretty quick response
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Trending Lyricist I
Dec 3, 2018 10:01 PM UTC
What is the best way to contact SONOS directly outside of office hours? I have submitted a diagnostic, but I’m not sure what that does

I've been speaking to them a lot about this issue. Just seem to ask same questions over and over again without admitting its a big issue. The beam sounds rubbish when playing 5.1 with DD. The voices have no depth to them then the music and loud action scenes are too loud. This was an issue with soundbars and cheap 5.1 back in the mid 2000s don't expect expensive speakers to have this issue.
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Trending Lyricist I
Dec 3, 2018 11:14 PM UTC
What is the best way to contact SONOS directly outside of office hours? I have submitted a diagnostic, but I’m not sure what that does

I've been speaking to them a lot about this issue. Just seem to ask same questions over and over again without admitting its a big issue. The beam sounds rubbish when playing 5.1 with DD. The voices have no depth to them then the music and loud action scenes are too loud. This was an issue with soundbars and cheap 5.1 back in the mid 2000s don't expect expensive speakers to have this issue.

However, it does seem to be only movies. Series seems to be much better balanced.
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Trending Lyricist I
Dec 3, 2018 11:16 PM UTC
What is the best way to contact SONOS directly outside of office hours? I have submitted a diagnostic, but I’m not sure what that does

I've been speaking to them a lot about this issue. Just seem to ask same questions over and over again without admitting its a big issue. The beam sounds rubbish when playing 5.1 with DD. The voices have no depth to them then the music and loud action scenes are too loud. This was an issue with soundbars and cheap 5.1 back in the mid 2000s don't expect expensive speakers to have this issue.

However, things like planet earth in dolby 5.1 are fine. Its how the guys have made the movies etc. Which is stupid. But sonos should have ways round that.
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