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Solosheep
Contributor II
February 12, 2019

Sonos Beam and UK Sky + sound issue

Hello

I have had a Sonos Beam since about July 2018 and I'm loving it. So much so I expanded my setup to include two Play 1's to create surround sound and a Sonos One in the kitchen.

However there is one thing that I can't quite work out. When I turn the TV on from Stand-by sometimes the I get no sound when connected though my SKY+ HD box. I have to use the AV switch on my Panasonic TV to change to the SONOS ARC input or the TV Ariel input channel. The sound then starts and I have to wait for about 5 - 10 seconds before I can switch the input back to the SKY+ HD input ( HDMI) and then it will work.

This does not seem to affect Airplay or Alexa etc so I'm not sure what the issue might be. I have tried a re-setup and power down etc but the issue returns.

Anyone have this issue?
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    SolosheepAuthor
    Contributor II
    February 15, 2019
    I did try this and sadly it did not fix the issue. So confident it’s not that. I then changed the auto HDMI mode and it seemed to kick the sound into life.



    And turn of all Veria link options to test




    So I guess it’s more testing now.
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    Ken_Griffiths
    Ken_Griffiths
    February 15, 2019
    Sorry your last two photos have confused me. Surely, It’s this one (attached) on your Sky Box that needed turning off?... the TV Settings looked fine to me in your original photos. What is the difference between mode 1 & 2 on your TV?
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    Ken_Griffiths
    Ken_Griffiths
    February 15, 2019
    This link may help you...

    http://eng-ca.faq.panasonic.com/app/answers/detail/a_id/33923/~/why-am-i-not-able-to-get-audio-or-video-when-connected-to-cable%2Fsatellite-box

    If you switch HDMI modes, you might want to just check and confirm that your 5.1 audio-output to the Beam has not been manually switched to PCM stereo.
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    SolosheepAuthor
    Contributor II
    February 15, 2019
    Hello

    I don’t have an HDCP setting on my TV




    So far with this switched round it seems to be ok.
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    Ken_Griffiths
    Ken_Griffiths
    February 15, 2019
    That’s good news.

    Did you check things, just to see that your Beam is still getting DD 5.1 surround sound, rather than just stereo, (where appropriate) when using the different HDMI mode on the TV. I would just check that.

    You can see the type of audio received by going to 'About my Sonos System' in the Sonos App Settings and look for the 'Audio In' entry next to your Beam device.
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    SolosheepAuthor
    Contributor II
    February 15, 2019
    I think it’s just stereo from the picture below. But i don’t know how I would get 5.1 when I only have the Beam and two play 1s

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    Ken_Griffiths
    Ken_Griffiths
    February 15, 2019
    It would still show the 'audio in' as 5.1. You won’t get that kind of audio from normal TV channels. Do you have access to Netflix or Amazon Prime ... those Apps tend to output DD 5.1
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      SolosheepAuthor
      Contributor II
      February 15, 2019
      Yes I have Netflix. So I will load that and then go to that setting on the app and see what it says
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      SolosheepAuthor
      Contributor II
      February 19, 2019
      Ok so I think it was the mode issue as in Netflix it does say 5.1 audio.

      Thanks for all the direction good to talk it though and find the solution
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      Ken_Griffiths
      Ken_Griffiths
      February 19, 2019
      Solosheep

      Ah good to hear it now appears to be sorted for you.?
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