Sonos Beam and Bose QC headphones in Samsung TV

Same issue as everyone. As a multi-product Sonos owner for over 5 years, very disappointed that there is isn’t some type of software solution yet. Following in hopes that enough voices cause some actions and I don’t have to question whether I continue to add to Sonos equipment. 

Just bought an AMP and wasted an hour trying to get sound to my AirPods, believing it to be some Apple issue. 

Put in a RFC through Sonos Support and I’m really considering a return depending on the answer to the question “Is there a  fix for this in your software release schedule?”.  (edit, see answer).

I suggest that anyone annoyed by this issue does the same. You can refer to my case.

Just not acceptable for a premium product on such a basic use case scenario. 

I got his reply:

Thanks for reaching out regarding your TV setup with your Amp.

We are currently investigating an issue where TV audio meant for headphones reverts back to the HDMI-Arc connected device. At this time there is no further information to share regarding a fix for this issue.

We appreciate your patience while we look into this.

I have this same problem with my new Sonos Beam.  I listen to TV via my BT headphones after others have gone to bed so as not to disturb them.  New Sonos Beam keeps switching back after a few minutes on Bluetooth to the Sonos speaker.  I am considering buying an HDMI switch to turn off the HDMI instead of plugging and unplugging as suggested.  Main issue is to make sure the switch handles HDMI Arc and CEC.  If this works (they come with a small remote you can use it to remotely disconnect the HDMI and switch it  the non used HDMI port on the switch.  Apparently the Samsung TV gives priority to any HDMI Arc connection over the bluetooth.

Instead of fussing with an HDMI switch, with the challenge of passing through ARC, just do as suggested several times in this thread and connect an inexpensive BT transmitter to the TV's optical out. 

I just bought both: new LG C9 TV and new Sonos Beam. I encountered familiar problem: Beam steals the signal immediately after the Bluetooth headphones are lunched (if Beam connected through HDMI_ARC). I tried different things and settled on connecting Beam to TV using supplied by Sonos HDMI to optical adapter. I can still control the volume of the Sonos Beam with remote. While using iPods, Beam disconnects as soon as the iPods are put into charging cradle and the TV switches to Internal TV Speaker. At that moment I change Sound Out back to Optical. I can still control the volume.

Just purchased a new Samsung TV today and a Sonos beam+sub and now have this issue when connecting my Bose Bluetooth headset. The HDMI-CEC workaround is not good/nice, so I really hope that Sonos can fix this issue somehow.

Didn’t I respond to you in another thread a minute or two ago?

Connect either your Beam or your headphones to the optical output on your TV. 

+1 exact same issue. 
 

LG Smart TV OLED55C8P

Sonos Beam and speakers and sub

Bose QC 35ii Headset

Some were suggesting to use the Optical output but I remember in my own case, the beam will only work with ARC and not the Optical.

I will try the HDMI disconnect method and bookmark this topic.

No, the Beam is shipped with an optical to HDMI-ARC adapter, so that those who don’t have an appropriate HDMI connection can still use the device. 

Hi everybody,

My new SONOS Beam arrived yesterday, and I’m encountering the same issue like everybody else here: when connected through the ARC, the beam “steals” the audio from the TV (Samsung UE40F6200) after ~2 seconds; disabling AnyNet+ in the TV fixes the problem, but as many have said before me, this is in no way a proper & desirable approach...

As happy as I am about the sound quality of the Beam, it’s a huge & unexpected disappointment that SONOS did nothing to address this (clearly annoying for everybody) issue during all this time…

I’m still hoping…

Cheers !

PS. the root of this problem does not involve headphones at all.

Sometimes one might simply wish to use the normal built-in TV speakers (eg. for watching news), and you cannot do that. In my case, if I switch it to “speakers”, it stays like that for ~2 seconds, and then the SONOS kicks in and “steals” the sound.