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caijam
Contributor I
July 18, 2018

Sonos Beam and 2 x Sonos Play:1’s failing to create surround sound

While trying to setup surround sound on my beam and 2 x play:1’s I get an error message saying it failed to setup. I have tried resetting up all the speakers about 6 times now and it fails every time. All speakers are updated and I’m setting up on my iPhone 8plus with the Sonos app up to date. Network is fine and tested and I can get the beam working with the TV (LG) fine but no surround sound. HELP!
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    24 replies

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    llcoolfay
    Lyricist I
    November 27, 2018
    Hi Jeff,

    We are doing the same thing. We have bought a new beam and we are re-purposing two Play 1s from two other rooms to use as surrounds. Are we going to have the same problem? The beam is a Christmas present for someone. If it's going to be hassle on Christmas Day I'll have to think of a way around it.

    Thanks,

    Chris.
    Airgetlam
    Airgetlam
    November 27, 2018
    Chris,

    I would guess 99.9 % of the time, it's not an issue. Otherwise these forums would be flooded with posts on a daily basis.
    Bruce
    Terry Fogarty
    Lyricist I
    December 13, 2018
    I have tried both ways. I tried having them already joined (white light) and then reset them (green light) and both failed. I have a new beam for my basement and when I took 2-play 1's from the upstairs to the basement. I have surround sound when playing music but not with the TV.
    Jeff S
    Jeff S
    Retired Sonos Staff
    December 13, 2018
    I have tried both ways. I tried having them already joined (white light) and then reset them (green light) and both failed. I have a new beam for my basement and when I took 2-play 1's from the upstairs to the basement. I have surround sound when playing music but not with the TV.

    Hi Terry,

    Can you submit a diagnostic report while your Beam is playing TV audio that should be in surround? Reply with the confirmation number and I'll take a look for you.
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