I turn on the tv connected via hdmi to sonos beam 2 in dolby configuration with 2 ikea synphonisk. everything works perfectly but after about 15/20 minutes the audio stops for 20 seconds, after 20/30 minutes it fixes the problem again, then it doesn't do it again. the problem occurs with and without the ikea satellites connected, i tried to shut down the system, i updated the system to the latest version but the problem is always present.
Answered
sonos beam 2 stops working for 20 seconds philips eARC tv
Best answer by 106rallye
Could you try to set the TV to just use ARC, not eARC to see if that helps?
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+18Could you try to set the TV to just use ARC, not eARC to see if that helps?
on my tv i can’t set arc or earc option. is available only “automatic earc” if i disable this option the bar was offline
+19Hi
Welcome to the Sonos Community!
Please try removing power from your TV for at least 2 minutes - this restarts the TV’s software in a way that Standby does not.
I hope this helps.
+19Hi
Fantastic - thanks for updating the thread!
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