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AZMitch
Contributor I
June 26, 2020
Answered

Sonos Arc with TCL Series 6 no Atmos

New Arc, Sub, One SL x 2 home theater surround connected to TCL Series 6.   Signal to TV from Apple TV 4K, Arc connected to TV via HDMI/ARC port.  TV set to autodetect - TV indicates that it is detecting DD+ signal.  Playing content that should be Atmos (have tried atmos movies on iTunes, and also atmos content on netflix (streaming at ultra HD/autodetect).   Should (I think) be sending Atmos signal to the Arc.   however, cannot verify this.  No Atmos logo in the “playing now” screen.  When I go into the S2 app, “about my system” it indicates the signal is “Dolby Digital Plus 5.1”.   Appreciate your thoughts / experience….   Apologize if I’m missing something obvious here.  TY

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    GuitarSuperstarAnswer
    Lead Maestro
    December 26, 2020

    Audio format offers only change format - on. New format - dolby digital 5.1 or stereo. Nothing else. I also tried to use new hdmi cable. Nothing changed.

    Either your TV and Arc aren’t set up correctly, your TV isn’t capable of passing through Dolby Atmos, or your Apple TV isn’t an Apple TV 4K model.

    "Receive with simplicity everything that happens to you." - Rashi
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    karnas
    Contributor I
    December 26, 2020

    Anyway from this matrix it looks to me that it should work.

    https://support.sonos.com/s/article/4844?language=en_US

     

     

    controlav
    controlav
    Lead Maestro
    December 26, 2020


    That page says nothing about audio-pass-through over HDMI-ARC, as that is seldom listed on spec pages. rtings.com is the only reliable source for that info, and it does not list that TV.

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    GuitarSuperstar
    Lead Maestro
    December 26, 2020

    Anyway from this matrix it looks to me that it should work.

    https://support.sonos.com/s/article/4844?language=en_US

     

     

    Again, just because your TV can pass through DD+ doesn’t necessarily mean it can also pass through Dolby Atmos.

    Have you tested Netflix or VUDU on your TV’s native apps to see if they play Dolby Atmos?

    "Receive with simplicity everything that happens to you." - Rashi
    armando.spataro
    Trending Lyricist I
    January 3, 2021

    Hopefully this helps TCL owners, but I have a TCL R613 (similar to 615/617) and I'm able to get DD+ (Lossy Atmos) via Disney+ and VUDU native apps.

     

    I don't think DD+ is available on native Netflix yet. I have the Arc connected to the ARC port. Just standard connection.

      Indy_Canuck
      Lyricist I
      February 19, 2021

      I’ve got a very similar setup. I had lossy atmos on the firestrick 4K but then “upgraded” to ATV4k and lost atmos on prime Netflix and Disney 

      From all online research and trial and error with settings I think I’m SOL. Options are buying the Arcana FeuryHD eArc switch, upgrade TV or wait and hope for a TCL update. 
       

      I do like the ATV4K Dolby vision - the picture quality is stellar. But after buying the ARC for ATMOS I just may switch back to the Firestick 4K 

      GRANTED can I even here what DD+ is vs just 5.1 maybe not.  The full Sonos Arc + subs + surrounds is a very nice upgrade over my old AVR 5.1 

      really wish there was another HDMI on the Arc  

       

      Didnt Noah put 2 of everything on the ship...?

       

       

      GuitarSuperstar
      Lead Maestro
      February 19, 2021

      @Indy_Canuck Have you considered trying the latest Roku Ultra released last year? It supports Dolby Atmos/Dolby Vision on Netflix, Prime Video, Disney+, and VUDU. But if you prefer the Apple TV 4K, the Arcana is definitely the best solution.

      "Receive with simplicity everything that happens to you." - Rashi
      Indy_Canuck
      Lyricist I
      February 19, 2021

      I’ll check it out thanks. Also heard the Nvidia shield will work?  Sucks to add a Roku streamer to a Roku tv...

      GuitarSuperstar
      Lead Maestro
      February 19, 2021

      I’ll check it out thanks. Also heard the Nvidia shield will work?  Sucks to add a Roku streamer to a Roku tv...

      Yes, the Nvidia Shield is another great option. It’s just a little more expensive. I also believe the latest Fire TV Cube supports Atmos/Vision on Netflix, Prime, and Disney+ but not VUDU.

      "Receive with simplicity everything that happens to you." - Rashi
      armando.spataro
      Trending Lyricist I
      February 19, 2021

      I’ve got a very similar setup. I had lossy atmos on the firestrick 4K but then “upgraded” to ATV4k and lost atmos on prime Netflix and Disney 

      From all online research and trial and error with settings I think I’m SOL. Options are buying the Arcana FeuryHD eArc switch, upgrade TV or wait and hope for a TCL update. 
       

      I do like the ATV4K Dolby vision - the picture quality is stellar. But after buying the ARC for ATMOS I just may switch back to the Firestick 4K 

      GRANTED can I even here what DD+ is vs just 5.1 maybe not.  The full Sonos Arc + subs + surrounds is a very nice upgrade over my old AVR 5.1 

      really wish there was another HDMI on the Arc  

       

      Didnt Noah put 2 of everything on the ship...?

       

       

      Did you set your TV audio to HDMI passthrough? 

       

      I'm curious if this would fix your issue. Let me know.

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