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CarlDemus
Contributor I
February 9, 2021
Answered

Sonos Arc volume issue: the volume per source is very fluctuating

Hello,

I have a very annoying and disapointing issue with my Sonos Arc.

First , with streaming services like Spotify, I need to put the volume up to 50% for earing music with good quality (loud and clear), whereas  20% were enough with my previous soundbar. I am a little bit sad about this.

 

Second, the tv sound (lg cx 55’) is much louder and clearer without the sound bar. I need to put the sonos arc to 70%. (dolby 2.0)

 

On Amazon Prime, directly from the tv : 30% is enough (dolby 5.1) , on netflix 40% (dolby 5.1 or pcm 2.0), spotify and youtube 20%.

 

With the PS4, LPCM is not a fairy tale, i can’t passtrough 5.1 correctly , the app indicates 7.1 and the sound is very quiet. On dolby the sound suffers from a brief delay and it’s not very clear.

 

I am very annoyed and disapointed, i wouldn’t recommend sonos. I can’t return my soundbar to my local supplier now, but for me it is just not usable.

 

My tv is up to date, my soundbar is up to date ..

 

I’ve tested many combinaison (arc → earc, passtrought option etc).

 

Do you have some informations to resolve this volume issue ?

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    Corry P
    Corry PAnswer
    Sonos Staff
    March 5, 2021

    Hi @CarlDemus 

    Welcome to the Sonos Community!

    Are you still having this problem? If so, I recommend you try a factory reset of your Arc. As this is your only Sonos product, please note that doing this will delete any favourites or playlists that you’ve created within the Sonos app.

    Once the Arc has been set up again, test, and if things are the same I recommend you get in touch with our technical support team for further assistance.

     

     

     

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    15 replies

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    106rallye
    106rallye
    April 21, 2021

    @SureshM Why is this a problem, since having the Arc means you do not use your TV-speakers anymore?

    SureshM
    Lyricist II
    April 22, 2021

    I was hoping for Arc to be louder than TV speaker.

    SureshM
    Lyricist II
    April 22, 2021

    i’ve tried the factory reset, and now i’ve got a delay with internal app from my lg cx..

    Did you have any resolution for this?

    SureshM
    Lyricist II
    April 25, 2021

    I got in touch with technical support team and after 45 mins of the call, it felt like the rep didn’t have a clue of what’s happening. Is there a 2nd level support that can have access to more tools and data that can perhaps solve the problem?

    CarlDemusAuthor
    Contributor I
    April 25, 2021

    i’ve tried the factory reset, and now i’ve got a delay with internal app from my lg cx..

    Did you have any resolution for this?

    no :(

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