Contributor I

Answered

Sonos Arc Ultra (Gen4) and Sub 4 can't connect to Wifi

19 replies
2775 views

I just upgraded from Arc and Sub Gen 3 to Arc Ultra Gen4 and Sub4 (and 2 Era300), the generation 3 devices were working very well via Wifi but yesterday when I changed them to Gen4 I am realizing that these do not work via Wifi, I called to Sonos support and I spent 1 hour talking to them and they didn't make it work, the answer they gave me is that I should connect it with a network cable only (incredible but true), that for me is not an option since I paid about $3,000 for a state-of-the-art device which cannot connect to WiFi.

They had to escalate the case to Sonos 2nd level Support and they still haven't called me nor have I received an email to schedule the call. At the moment I do not recommend that you buy this new equipment since it does not work via WiFi.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

G

guadabuAnswer

Contributor I

I think I fixed it, I had to factory reset all of them and set Arc Ultra connected via wired in my living room, once I finished adding the Sub4 and 300’s and updated to the latest version I have disconnected the network cable and now is working via WiFi, I hope this work permanently, thank you for your help!

Show previous replies

A

ArizonaJon

Lyricist II

I couldn't get either the ARC or ARC Ultra to connect to my WiFi. I changed from a Netgear mesh to a TP Link modem and everything works. FYI, I saw in the trouble shooting that it only would connect to 2.4 Ghz. Mine all connected to 5 Ghz.

I also spent well over an hour with tech service with no solution. The modem change idea came to me in the middle of the night.

CosmicLove

Lyricist I

It does not work with Android phone, it works if you have an iPhone

I tried many times to connect to wifi but it would not connect.

After that i tried to conye with iPhone and it connected fine

That is crazy. But I'm finding it's not connecting to my Google Pixel no matter what I do. I'm about to go return this crap honestly. Ugh

J

Jariy

Lyricist III

After installing using an iPhone I could add my Xiaomi Android phone and it works fine now

J

Jariy

Lyricist III

It was an iPhone 12 pro if it makes any difference

CosmicLove

Lyricist I

After installing using an iPhone I could add my Xiaomi Android phone and it works fine now

I just reset the Arc Ultra by holding the Bluetooth button while plugging it in and then waiting until the lights went orange and white. Then I rebooted phone and reinstalled app. And it worked!!!! It's finally connected to WiFi!!! I was so about to give up and return it to Best Buy!!

J

Jariy

Lyricist III

Good it worked

I tried the same reset solution, but it didnt work for me, the Iphone solution was my last try before returning the product, luckily it worked😄

A

ArizonaJon

Lyricist II

After I used the other router and got the components to connect, my Samsung 22 connected with no problems. The tuning worked great.

J

Jariy

Lyricist III

Nice it worked, but it is sad that you need do so many things for it to work.

At that price it should work immediately

A

ArizonaJon

Lyricist II

Even more interesting I was told it only used the 2.4 Ghz signal and to rename or turn off the 5 Ghz signal to see if then the Netgear would connect. When I got it to work, it connected at 5 Ghz. Tech support needs updated information for the Ultra ARC.

Sign up

Login to the community