Contributor I

Answered

Sonos Arc Ultra 5Ghz Wifi

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Hi guys just got my arc ultra and I have a mesh network ASUS with a 2ghz and 5ghz band. The arc connected to my 2ghz connection for setup but I can't get it to connect to the 5ghz band (even when moving the arc right next to the main modem). It just does the connection steps then errors out. I thought the new arc ultra is able to utilise the 5ghz band. Thanks for the help

EDIT: Should also mention the system is setup with a Gen1 Sub (which can only use the 2ghz band). Is this the main issue where both need to be able to use the 5ghz band?

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Corry PAnswer

Sonos Staff

Hi @werwer234

Welcome to the Sonos Community!

Sorry to hear of the issue you’ve had with trying to connect your Arc Ultra to 5GHz WiFi.

To be clear, the Arc Ultra can connect to 5GHz (and WiFi 6), but as @controlav mentioned in the first reply to your question, it’s generally best to let the router and connecting device to figure things out by themselves.

If you want to force it, you will need to keep your 2.4GHz and 5GHz bands separate (with different broadcasted names) and tell Sonos only the 5GHz credentials - it sounds like that was what you were doing, however, so I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

MoPac

Headliner III

Do both broadcasted bands have the same SSID name & password? My network does band steering so I am unable to split the bands, but my old network did broadcast both 2.4 & 5. I gave them the same name and same password so they showed something like this:

Mynetwork 2.4

Mynetwork 5

When I had these two bands I don’t recall any connection issues when my phone was on 5 and my renderer or switch or other device was on 2.4.

At this point with my present network doing band steering some of my devices are on 2.4 and some are on 5. They all show on the mobile controllers with no issues. Right now my Move stereo pair is connected to 5, my Port is connected to 2.4 & my Arc is connected to 2.4. They all show on the app.

I don’t know if this will work the same way on your network.

K

Kenpeza

Lyricist I

I was having weird issues with updating my network in advance of setting up the Ultra so I went into troubleshooting mode and ended up disabling WPA3. That allowed all of my devices to connect immediately, even though it should be supported no problem. I also noticed that the app is more responsive as well.