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blitz143
Contributor I
November 9, 2020

Sonos Arc sound cuts out

Hello, just bought sonos arc last week and have already started getting sound cutting out issue. I have a Sony XH90 TV with eARC port and I connected the HDMI to eARC port. I frequently keep getting sound cutting out. I noticed this so far while watching on Netflix.

I reviewed there are related topics on this forum but none seems to be helpful for me.

 

Please help.

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    17 replies

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    noriyasu
    Lyricist I
    January 5, 2021

    @Rowena B. Yes, I’ve tried the steps above and still reproduceable. The thread is over a month old, is there no fix in place yet that we have to spend additional time to contact technical support for more troubleshooting? it seems ridiculous for a $1500+ system to be having these issues.

    Sean1188
    Lyricist I
    February 6, 2021

    I am having the same issue with my Sony Bravia. It has now gotten to the point where I need to switch eArc from auto to off every time I turn on the TV. This just started a few days ago after having everything run fine for a year. Please help!

    w0den
    Lyricist I
    February 12, 2021

    I am also having the same issue, and have tried the same steps to resolve the issue. This is a new system and setup, I have had my sonos and tv setup for a few weeks now. I can’t use PCM because when I use Plex, DTS content doesn’t work!

     

    Any hell would be greatly appreciated!

    GuitarSuperstar
    Lead Maestro
    February 12, 2021

    @w0den Can Plex convert DTS audio to PCM? The Arc now supports multichannel LPCM audio.

    "Receive with simplicity everything that happens to you." - Rashi
    RLA1999
    Lyricist I
    February 24, 2021

    I have the sony XBR-65X900H and I am having similar issues with the sound going off.  I tried DD, and PCM and it continues to be caught off.  Is there any news on how to get the Arch to work as it was intended using DD+?

    tjleonard
    Contributor I
    March 15, 2021

    I’m still having the cut out happen for me. The only difference is my TV is a LG. 

    Puffy
    Lyricist I
    March 23, 2021

    Hi, 
    I found a workaround in Redit for the audio cut off issue between Sony TV and soundbar (various brand). My friend who own a Sony TV X80H and LG soundbar able to solve the audio cut out issue by using the workaround suggested in Redit.
     
    I also own a Sony TV X90H but don’t have a Sonos Arc yet, so can’t test it.
    I’m in the middle of thinking to buy a Sonos Arc but this audio drop off issue make me worry.
    Hope anyone of you can try this workaround and let me know if it fix for you. 

    Workaround as below: 
    “Go into your TV's settings and turn off everything WiFi-related. That includes the WiFi radios, the WiFi-related location services, WiFi-Direct, etc. Everything.

    Use a hard-wired Ethernet cable to connect your TV to your network.

    Reboot (most likely optional).”
    Credit from:
    https://www.reddit.com/r/bravia/comments/m42k87/potential_fix_for_sporadic_audio_dropout_issues/

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