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Question

Sonos Arc | Sony eArc | Atmos

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I noticed that playing Atmos content from Netflix , using native HDMI cable provided by Sonos , connected on eArc - stops audio while movie continues playing . Started noticing today as I am watching Atmos content continuously for about 2 hour ish. I am using Ethernet connected and do not have any other sonos product . Is this a software bug or some Audio signal getting lost after sometime , works after restarting the unit . Any thoughts from community ?

Sonos Arc

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Cheekymuppet

Lyricist I

I’ve got similar / same issue I think…

ive got a Sony 65A1 and connected to the Sonos Arc via hdmi3/arc. This was working when I first connected it but has since stopped. when I put the tv into standby it seems to disconnect the soundbar and when turning the tv back on I don’t get any sound.

There was a time when I could disconnect the HDMI cables and reconnect and it would work again but even that isn’t working now.

I’m inclined to think that it is a problem with the TV sadly because when I goto the song Bravia sync page it doesn’t show up any devices but I know it used to show the PS4 and Sky Q devices before.

Any help, like everyone else is asking, would be appreciated!

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ian101181

Trending Lyricist I

still no update on this? tried all I can with settings to a point where I'm thinking about sending mine back.

Try switching your HDMI cable as I tried that and possibly could be something with the stock HDMI cables provided with Sonos arc , I will keep you posted if my changes HDMI also results in same issue . If it does then I am also seriously considering returning my arc .

how have you got on with switching the hdmi lead? I've just switched mine now as it's the only thing I've not tried yet.

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niranjansAuthor

Trending Lyricist I

still no update on this? tried all I can with settings to a point where I'm thinking about sending mine back.

Try switching your HDMI cable as I tried that and possibly could be something with the stock HDMI cables provided with Sonos arc , I will keep you posted if my changes HDMI also results in same issue . If it does then I am also seriously considering returning my arc .

how have you got on with switching the hdmi lead? I've just switched mine now as it's the only thing I've not tried yet.

It’s working well so far after swapping the stock HDMI cables with a different one but I also disconnected another source - ps3 at the same time when I swapped the HDMI . So will give few more days before I put the ps3 back .

I

ian101181

Trending Lyricist I

still no update on this? tried all I can with settings to a point where I'm thinking about sending mine back.

Try switching your HDMI cable as I tried that and possibly could be something with the stock HDMI cables provided with Sonos arc , I will keep you posted if my changes HDMI also results in same issue . If it does then I am also seriously considering returning my arc .

how have you got on with switching the hdmi lead? I've just switched mine now as it's the only thing I've not tried yet.

It’s working well so far after swapping the stock HDMI cables with a different one but I also disconnected another source - ps3 at the same time when I swapped the HDMI . So will give few more days before I put the ps3 back .

well it lasted a bit longer. I got a good few hours this time but no sound yet again and I'm out of options. I'm gonna need to return it which is gutting, wish I could get it to work as I really like it. but with non existent support on the issue from Sony or Sonos it has to be done £800 is to costly if I can't get it to work properly. thanks for your help/feedback.

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niranjansAuthor

Trending Lyricist I

HDMI Swap didn’t last longer than about a week while binge watching and I have submitted a diagnostic to Sonos here as a reference - but I am certain it’s got something to do with caching whether in the sound system or 📺 and when that exceeds time or buffer it chokes .

I

ian101181

Trending Lyricist I

HDMI Swap didn’t last longer than about a week while binge watching and I have submitted a diagnostic to Sonos here as a reference - but I am certain it’s got something to do with caching whether in the sound system or 📺 and when that exceeds time or buffer it chokes .

what firmware is your TV on?

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Nicholas M

Sonos Employee

HDMI Swap didn’t last longer than about a week while binge watching and I have submitted a diagnostic to Sonos here as a reference - but I am certain it’s got something to do with caching whether in the sound system or 📺 and when that exceeds time or buffer it chokes .

Hi niranjans, what makes you certain it has something to do with caching? Does this only happen when the video pauses to buffer or something? That would be a helpful clue if that’s the case.

Just so you know, none of the Sonos HT devices do any caching of TV audio as it needs to play in real-time with the video.

I work for Sonos but the views expressed here are my own.

N

niranjansAuthor

Trending Lyricist I

HDMI Swap didn’t last longer than about a week while binge watching and I have submitted a diagnostic to Sonos here as a reference - but I am certain it’s got something to do with caching whether in the sound system or 📺 and when that exceeds time or buffer it chokes .

Hi niranjans, what makes you certain it has something to do with caching? Does this only happen when the video pauses to buffer or something? That would be a helpful clue if that’s the case.

Just so you know, none of the Sonos HT devices do any caching of TV audio as it needs to play in real-time with the video.

It occurred after an extended pause for about 4-7 mins of the video and then while resuming the video there wasn’t any audio . I noticed when switching between apps like Disney+ to YouTube to Netflix there was either distorted audio or no audio .

N

Nicholas M

Sonos Employee

HDMI Swap didn’t last longer than about a week while binge watching and I have submitted a diagnostic to Sonos here as a reference - but I am certain it’s got something to do with caching whether in the sound system or 📺 and when that exceeds time or buffer it chokes .

Hi niranjans, what makes you certain it has something to do with caching? Does this only happen when the video pauses to buffer or something? That would be a helpful clue if that’s the case.

Just so you know, none of the Sonos HT devices do any caching of TV audio as it needs to play in real-time with the video.

It occurred after an extended pause for about 4-7 mins of the video and then while resuming the video there wasn’t any audio . I noticed when switching between apps like Disney+ to YouTube to Netflix there was either distorted audio or no audio .

Thank you, that’s very interesting. Was that a pause that you yourself did by hitting pause on your remote or was it an automatic buffering pause? If this was due to a remote interaction, is it reliably repeatable?

I work for Sonos but the views expressed here are my own.

N

niranjansAuthor

Trending Lyricist I

HDMI Swap didn’t last longer than about a week while binge watching and I have submitted a diagnostic to Sonos here as a reference - but I am certain it’s got something to do with caching whether in the sound system or 📺 and when that exceeds time or buffer it chokes .

Hi niranjans, what makes you certain it has something to do with caching? Does this only happen when the video pauses to buffer or something? That would be a helpful clue if that’s the case.

Just so you know, none of the Sonos HT devices do any caching of TV audio as it needs to play in real-time with the video.

It occurred after an extended pause for about 4-7 mins of the video and then while resuming the video there wasn’t any audio . I noticed when switching between apps like Disney+ to YouTube to Netflix there was either distorted audio or no audio .

Thank you, that’s very interesting. Was that a pause that you yourself did by hitting pause on your remote or was it an automatic buffering pause? If this was due to a remote interaction, is it reliably repeatable?

It was me pausing it using the remote and then resuming . The above code was generated by repeating it but I don’t know if it’s reliably repeatable every time on 4-7 mins pause or after extended watching and then doing the pause for 4-7 mins .

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