Sonos Arc/ Sony A9G Arc Idle Black Screen

22 replies
2534 views

When I’m watching cable TV, the television goes into idle with a black screen and Bravia logo on the right bottom corner of the television. What is the work around for this ? I’ve tried everything. Seems like I’m not alone as other Sony users have seen this issue. Thanks !

Sony

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Ryan SAnswer

Retired Sonos Staff

This may help pin down where the issue is happening…

The source of your TV video is the device that should be sending the “keep awake” signal if the TV is looking for one, for less smart TVs, they’re just looking for a signal from the video connection. If one is there, the TV will stay awake.

Sonos Arc is being sent the audio over HDMI and playing it, though Arc can send a video display if the TV is set to be playing that input, it’s just a splash screen.

If this only happens from the cable TV, the “keep awake” may need to come from that device, but it’s most likely within the TV’s sleep settings, as suggested. This page may have the right settings to check on: https://www.sony.co.uk/electronics/support/articles/00091584

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

Show previous replies

A

ainsley002

Renowned Enthusiast I

I too am having this problem Sony A9f, 65, 2019 model (I think) connected on HDMI 3, I have done the factory reset now 3 times, it seems to happen every few minutes on both of our inputs, no different between itv box and Apple TV, I have tried messing with Bravia settings, as well but to no avail.

Are you having to do multiple factory resets?

Are you on wifi or wired connection for Internet to the TV?

I have my HDMI 3 set to standard, but Apple TV on HDMI 2 is on enhanced

No, it was just the one reset but tbf, I haven't had the Apple TV on since i did it but that wasn’t the problem - it was my SkyQ input that was triggering the black screens.

R

robellis2

Contributor I

I am also experiencing this issue on my Song KD55A85 (2020 model) when changing the source input. I have tried doing a factory reset on the tv and have the HDMI 3 earc set to standard. Other two HDMI inputs are set to enhanced - Virgin V6 TIVO box and KODI media player. Only way to resolve the issue is by turning the TV off and back on.

Interestingly if I power off the Arc while the TV is showing the black screen the picture returns.

Sign up

Login to the community