Contributor II

Answered

Sonos Arc/ Sony A9G Arc Idle Black Screen

22 replies
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When I’m watching cable TV, the television goes into idle with a black screen and Bravia logo on the right bottom corner of the television. What is the work around for this ? I’ve tried everything. Seems like I’m not alone as other Sony users have seen this issue. Thanks !

Sony

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Ryan SAnswer

Retired Sonos Staff

This may help pin down where the issue is happening…

The source of your TV video is the device that should be sending the “keep awake” signal if the TV is looking for one, for less smart TVs, they’re just looking for a signal from the video connection. If one is there, the TV will stay awake.

Sonos Arc is being sent the audio over HDMI and playing it, though Arc can send a video display if the TV is set to be playing that input, it’s just a splash screen.

If this only happens from the cable TV, the “keep awake” may need to come from that device, but it’s most likely within the TV’s sleep settings, as suggested. This page may have the right settings to check on: https://www.sony.co.uk/electronics/support/articles/00091584

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

C

coupeman

Trending Lyricist I

Not a Sonos issue does not really the right place, but have you checked the sleep settings on the TV?

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LLL1424Author

Contributor II

Not a Sonos issue does not really the right place, but have you checked the sleep settings on the TV?

It is a Sonos issue as Sony said the Arc doesn’t keep the tv on. Sony told me to reach out to Sonos. I didn’t have this issue with my Sonos playbar

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coupeman

Trending Lyricist I

Well given that the screen is showing Bravia how does that make it a Sonos issue, all the Arc does is take the audio from your TV. It will be a setting on your TV that is causing it to do that, again, nothing to do with the ARC, the ARC has no control over your TV, so cannot keep it on or anything else.

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coupeman

Trending Lyricist I

And just because Sony tell you something doesn’t make it fact. They’ll usually pass the buck like any other first line support.

just because the Playbar didn’t do it still doesn’t mean it’s not a setting in the TV. Have you looked at the sleep, HDMI sleep settings? Have you looked at the Eco settings on your tv?

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LLL1424Author

Contributor II

Thanks for the input guys. I guess I don’t know what I’m doing as far as this issue goes. I’ll reach out to Sony once again. Thanks everyone

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coupeman

Trending Lyricist I

Seriously, check the settings on the tv. You haven’t mentioned if you’ve done that?

Ryan SAnswer

Retired Sonos Staff

This may help pin down where the issue is happening…

The source of your TV video is the device that should be sending the “keep awake” signal if the TV is looking for one, for less smart TVs, they’re just looking for a signal from the video connection. If one is there, the TV will stay awake.

Sonos Arc is being sent the audio over HDMI and playing it, though Arc can send a video display if the TV is set to be playing that input, it’s just a splash screen.

If this only happens from the cable TV, the “keep awake” may need to come from that device, but it’s most likely within the TV’s sleep settings, as suggested. This page may have the right settings to check on: https://www.sony.co.uk/electronics/support/articles/00091584

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

L

Lockstock43

Contributor I

This is happening to me too. With my Sony A8H. Not just with cable. Also with Netflix. This is in addition to other issues with the ARC. The sound just disappears while watching Netflix.