Sonos ARC > Sky Q > Lip Sync Issue

Useful discussion to read. I’ve just ordered a Sonos Arc and Sub. I am disappointed to read that at this price point, issues of lip sync exist with Sky, which is probably the most extensively used service in the UK. Whilst purchasing a device to split audio and video is a solution, i’m not impressed this has to be done. 
 

A question I have - is it worth continuing with the order until this issue is resolved? I currently have a Yamaha YsP 2500 set up and wanted to upgrade. My TV does not have e-arc either, so not sure of the benefit I will see. 
 

I think the Arc and Sub will be a fantastic combination and most people have no issues with the lip sync 

I solved mine just be fine tuning the set up to suit my Sonos,Sky and Samsung TV set up as described in the previous post

This didn’t need any audio splitter etc

The only issue I can see with the Sonos Arc is that it will work with a standard HDMI arc ( eARC is preferred) connection but you are going to hope your TV will pass though the digital audio output from Sky to the Sonos 

Obviously you can use the optical connection but would the lose the advantage of using the voice control 

Hope you enjoy the Arc and Sub 

Thanks, that’s useful to know. Like others, I’m not sure my 2016 Panasonic 65” 902b will pass through dolby digital from Sky, but only one way to find out. Sub has arrived, just waiting the Arc. 

They are great fun to set up 

if you are an I phone user definitely use the true play feature in the S2 Sonos app to tune the speakers to your room

If you are a Android user Set them up as instructed then borrow a friends I phone and down load the S2 App

Log in using your Sonos log ins then use the True play feature 

This does work well despite you look a bit of an idiot walking around the room waving the phone in the air😄

Then delete the app off your friends phone 

Let us know how you get on👍

Had Samsung 2014 4K tv future ready. Sky q and Sonos both said no issues with sound. I could only use the Normal setting on sky q.

Been trying Jessica’s settings out, I get different results. Will work for sky news hd, massive sync issue for sky golf and recorded program. Setting to 0 for lip sync for Samsung and sky q is ok. But you still have a group delay setting on Sonos.

I am not impressed with either Sonos, Samsung and Sky Q on the fact that as technology improves issues like this appear. It’s so frustrating that the sound issues are still an issue. I have found a solution for now is sitting it Dolby digital, just can’t get the plus version without doing my head in.

wilo wait and see if sky q upgrades the technology with Sonos and Samsung 

Hi Steve 

Sorry to hear you are having the lip sync issue

Sky digital plus as far as I know is another name for Dolby Atmos so to get this signal to the Arc you will probably need a fairly new top end TV that can process or pass through the audio codec

Also it must be an HDMI connection from the Sky box if you want Dolby + as it is not available with an optical connection 

Mine is a Samsung Qled 2020 model with eARC and the fix I described in a previous post has definitely worked for me

My previous Samsung TV 2016  UHD model would only pass through the standard Sky audio 

If you tried to change it to Dolby digital or Digital + the sound disappeared when ever you chose a channel that was broadcasting in one of these formats 

Fingers crossed you find a solution 

I have just bought a Samsung 65inch Q95T. Previous tv only worked with normal. Hence frustration.

thought everything was sorted. It’s one step up from normal but could do with DD+ working on sky q for all channels. Have posted on their.

so problem just keeps getting pushed to next technology! Oh well. Wait and see 

What's available?

Dolby Atmos is currently available on live Ultra HD broadcasts of English Premier League matches, selected Ultra HD Sky Cinema downloads and at times, selected Box Sets from Sky One and Sky Atlantic (if you have the Sky Signature or Sky Ultimate TV packages)
 

Don’t know if this helps but this is on the Sky set up pages for Digital +
 

I was under impression that if you set it to DD+ That the sky q would transition it to atmos automatically. That may explain the reason of lip sync issue and varying degrees of issues for different channels in DD+. I’ll just leave in DD for now and see if sky get back to me. 
 

all I know is Arc and TV are 2020 and Sky q is at least 2 yrs old and is current box. One day all the tech will talk nicely to each other  

So, a week into installing Sonos arc + sub, to work alongside a 2016 Panasonic 65DX902B. Amazing improvement on sound compared to my previous Yamaha YSP-2500 sound bar set up, particular bass and filling the room with sound. It is not atmos due to TV but netflix / amazon sounds great with digital 5.1 showing in the system read out. 

However, with my SKY HD box on digital setting, I have massive lip sync issues - sound is way behind the picture, so cannot be corrected. I have to put the SKY box into ‘standard’ stereo sound to correct. Even more annoying is that the old Yamaha soundbar, which had multiple HMDI inputs and Arc output, processed the sound perfectly and pushed the picture to the TV, no problem. 
 

Not sure why Sonos insist on the TV processing everything first and then passing to their equipment. Surely, makes more sense for the advanced Sonos to do the processing first? Fortunately, sufficiently pleased with the sound improvement, not to return it.
 

Guess it will have to be a (premature) TV upgrade at some point, to get both the atmos benefit and the lip sync resolved.