Question

Sonos Arc - Randomly drops audio for a second

  • 5 November 2020
  • 1 reply
  • 110 views

My Sonos Arc randomly drops audio here and there. Diagnostic: 290190921


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1 reply

Userlevel 5
Badge +16

Hi @Bowlingalixp.

Thanks for reaching out and welcome to the community!

I appreciate your effort in submitting the diagnostic, let me help and figure this out.

Kindly verify if the audio interruption is happening on both TV and music playback?

You may check the following articles that provide common fixes:

TV audio stops or skips

Music service audio stops or skips

 

Upon reviewing the diagnostic report, the system detected wireless interference on one or more Sonos components running on your network. This article will help you reduce wireless interference around your Sonos products.

 

If the above advice was followed and the issue persists, please submit a new diagnostic report so I can check the system further and see if there’s anything else causing this issue.

 

I’m looking forward to assisting you further from here.

If you have any other questions or run into any issues,  please do not hesitate to reach out,  we are always here to help.