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Nat3
Contributor I
December 5, 2020

sonos arc plus base no mid range

  • December 5, 2020
  • 4 replies
  • 441 views

I had the arc first and loved it.  I added the base and the sound is terrible.  Its like the arc itself is doing too much bass too.  No more mid range or highs!  There was a show with song intro with horns and singing (his dark materials) and now i can barely hear the horns and it doesnt sound as good.  Anyone else?  I tried playing with the eq settings, loudness, re tuning.  Should I just return the sub?

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4 replies

Ken_Griffiths
Ken_Griffiths
December 5, 2020

I had the arc first and loved it.  I added the base and the sound is terrible.  Its like the arc itself is doing too much bass too.  No more mid range or highs!  There was a show with song intro with horns and singing (his dark materials) and now i can barely hear the horns and it doesnt sound as good.  Anyone else?  I tried playing with the eq settings, loudness, re tuning.  Should I just return the sub?

Is ‘music audio’ playing okay with the setup? - have you switched off ‘Night Mode/Speech Enhancement for TV audio ...and TruePlay tuned the Room?

Nat3Author
Contributor I
December 5, 2020

Music doesnt sound good either. Yea i messed with all those, retuned, tried turning off trueplay

Ken_Griffiths
Ken_Griffiths
December 5, 2020

Music doesnt sound good either. Yea i messed with all those, retuned, tried turning off trueplay

I would perhaps submit a diagnostic to Sonos, whilst playing the problem-related audio and ask them to kindly take a look at your setup (post the diagnostic reference back here in this thread).

You can contact Sonos Customer Care here:

https://support.sonos.com/s/

 

Just to add, we have the Sonos Arc, sub and surrounds and they sound ‘awesome’ here - so perhaps it’s a local hardware, or maybe an audio source issue.

 

 

SteveG63
Enthusiast I
December 5, 2020

Hate to be that guy but it is “Bass”.

 

I only point this out because Sonos has a product called a Playbase, so there may be some confusion to folks searching if you say that you have a “Base”.

Sonos user since 2008. (3) Connects, (2) Connect Amps, (2) Play 1, (2) Play 3s, (1) Play 5, (1) Arc, (1) Sub, (1) Symfonisk
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