Sonos Arc not qualified for upgrade discount.

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Is the Arc not eligible for upgrade discount credits? I see the unit on my systems tab but not under upgrade. Only my two ONE SL.
Same email address used on app and Sonos.com.

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Mr. TAnswer

I’ll contact Sonos tomorrow and try to figure out what is going on. Thanks guys

If you contact Sonos Sales they will honour the 15% credit over the telephone if you did want to place an order.

The upgrade eligibility on the website for the Arc and also Sub (Gen 3) needs to be updated so that the user can elect to upgrade those eligible devices online.

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LNKAuthor

Contributor II

All my products were too 'new' to qualify for the program according to the agent I spoke to, they wouldn't even offer any discount.

Talk about a kick in the proverbial teeth.

As some customers are getting their 15% when they call the sales team and the fact that it says 15% on the products eligible page I’d feel the same way.

S

Saeran

Contributor I

All my products were too 'new' to qualify for the program according to the agent I spoke to, they wouldn't even offer any discount.

Talk about a kick in the proverbial teeth.

As some customers are getting their 15% when they call the sales team and the fact that it says 15% on the products eligible page I’d feel the same way.

What annoys me even more is that in the UK, it is £999, but in France for example it is €999.. equivalent to around £831 at the moment...

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LNKAuthor

Contributor II

yeah, different from country to country :/

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