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prashiiyer
Contributor I
December 13, 2020
Question

Sonos Arc mutes in and out and volume increases itself

Hi All

My Sonos arc seems to go into mute and out randomly. It’s usually only for a minute or so but very annoying. And we’ve also had the volume go into full blast without any interference.

Any tips? 

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1 reply

Mark P
Mark P
Retired Sonos Staff
December 13, 2020

Hi @prashiiyer.

Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.

Have you already tried unplugging all Sonos devices and the HDMI cable from the tv, then rebooting the router. When the router comes back up, plug back in the Sonos devices.

Also, can check the volume limit on Sonos players it might be activated?

Let us know if it works. If you need help with any other information, please be sure to let us know.

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