Enthusiast II

Answered

Sonos Arc Muddy/Bottoming out Bass

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Beyond thrilled to receive the new Sonos Arc. True played my room and I have loudness on as well connected to LG B8 using Tidal and Spotify. Most of the sound range is phenomenal, aside from the bass. At even half volume the woofers are extremely muddy and sound terrible. Not sure if this is because I have under two hours of use but I wasn’t expecting to have to break-in the speaker. I own set of speakers next to it in the same room (KEF LS50W) and the difference is night and day. There have also been posts on Reddit regarding this issue. It is interesting given no reviewers have mentioned this issue but more than a few recipients have. Has anyone else experienced similar issues? Turning loudness off helps but it is disappointing for such a highly anticipated product.

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Scott - SonosAnswer

Sonos Product Management

Hello everyone. I’m a product manager at Sonos. Thank you for sharing your experiences with Arc. The development team is monitoring this community and listening to your feedback.

As we do with all Sonos products, we’ll continue to improve the experience for Arc through numerous software updates into the future. Last week we issued our first update (12.0.1) to fix a bug some customers were experiencing with low-frequency distortion at higher volumes.

If you have specific music tracks or timestamps for TV shows and movies that you want to bring to our attention, please use this form. It is helpful if you can submit a diagnostic when you’re listening to the content. Instructions for doing so can be found here.

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PowdeRiver

Lyricist III

It looks like mine was made in April. That was difficult to find

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ewolkoff

Enthusiast II

How can you tell the build date?

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PowdeRiver

Lyricist III

Look at the 4 digits before serial number YYMM

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maurice.pothoven

Trending Lyricist II

Look at the 4 digits before serial number YYMM

On the Arc itself or in the app?

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PowdeRiver

Lyricist III

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Scott - SonosAnswer

Sonos Product Management

Hello everyone. I’m a product manager at Sonos. Thank you for sharing your experiences with Arc. The development team is monitoring this community and listening to your feedback.

As we do with all Sonos products, we’ll continue to improve the experience for Arc through numerous software updates into the future. Last week we issued our first update (12.0.1) to fix a bug some customers were experiencing with low-frequency distortion at higher volumes.

If you have specific music tracks or timestamps for TV shows and movies that you want to bring to our attention, please use this form. It is helpful if you can submit a diagnostic when you’re listening to the content. Instructions for doing so can be found here.

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Pawl

Lyricist III

Hello everyone. I’m a product manager at Sonos. Thank you for sharing your experiences with Arc. The development team is monitoring this community and listening to your feedback.

As we do with all Sonos products, we’ll continue to improve the experience for Arc through numerous software updates into the future. Last week we issued our first update (12.0.1) to fix a bug some customers were experiencing with low-frequency distortion at higher volumes.

If you have specific music tracks or timestamps for TV shows and movies that you want to bring to our attention, please use this form. It is helpful if you can submit a diagnostic when you’re listening to the content. Instructions for doing so can be found here.

Thank you Scott, I have the utmost confidence that you guys will work out the kinks in the Sonos ARC and App.

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bjl

Trending Lyricist I

@Scott - Sonos, @Jean C.: A number of people in multiple threads in this forum have proposed that Sonos allow greater manual control over EQ. Probably finer-grained EQ control than just highs, mids, lows. I think that would go a long way towards addressing some of these issues since people’s listening experiences are so subjective. I have a pair of ear buds that come with a killer EQ app and it’s that app that really makes the difference. This of course assumes that the issues people are reporting are not hardware issues. And even that might not be enough and Sonos may want to consider providing app control over the “effects” like surround and height.

I’m a software engineer and I realize that this is not something Sonos could pull off overnight. Just wanted to add my vote to this request.

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maurice.pothoven

Trending Lyricist II

Maybe also being able to adjust the volume of the upper woofers, like the surround.

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jkozlow3

Enthusiast II

Do you guys really think Sonos is going to add a bunch of additional EQ settings and/or separate volume controls for the different drivers in the Arc? I don’t see this as a likely scenario, but maybe I’m wrong. Sonos tends to take the Apple style approach of “it just works” with less available configuration vs. the highly configurable and complicated approach.

I think it’s much more likely that Sonos tweaks the sound themselves with software updates vs. exposing a whole bunch of EQ controls which 99% of their customers don’t want to mess with.

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