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ggmogollon
Enthusiast II
June 10, 2020
Answered

Sonos Arc Muddy/Bottoming out Bass

Beyond thrilled to receive the new Sonos Arc. True played my room and I have loudness on as well connected to LG B8 using Tidal and Spotify. Most of the sound range is phenomenal, aside from the bass. At even half volume the woofers are extremely muddy and sound terrible. Not sure if this is because I have under two hours of use but I wasn’t expecting to have to break-in the speaker. I own set of speakers next to it in the same room (KEF LS50W) and the difference is night and day. There have also been posts on Reddit regarding this issue. It is interesting given no reviewers have mentioned this issue but more than a few recipients have. Has anyone else experienced similar issues? Turning loudness off helps but it is disappointing for such a highly anticipated product. 

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    Scott - SonosAnswer
    Sonos Product Management
    July 2, 2020

    Hello everyone. I’m a product manager at Sonos. Thank you for sharing your experiences with Arc. The development team is monitoring this community and listening to your feedback. 

    As we do with all Sonos products, we’ll continue to improve the experience for Arc through numerous software updates into the future. Last week we issued our first update (12.0.1) to fix a bug some customers were experiencing with low-frequency distortion at higher volumes. 

    If you have specific music tracks or timestamps for TV shows and movies that you want to bring to our attention, please use this form. It is helpful if you can submit a diagnostic when you’re listening to the content. Instructions for doing so can be found here.

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    PowdeRiver
    Lyricist III
    July 2, 2020

    It looks like mine was made in April. That was difficult to find

    ewolkoff
    Enthusiast II
    July 2, 2020

    How can you tell the build date?

    PowdeRiver
    Lyricist III
    July 2, 2020

    Look at the 4 digits before serial number YYMM

    maurice.pothoven
    Trending Lyricist II
    July 2, 2020

    Look at the 4 digits before serial number YYMM

    On the Arc itself or in the app?

    PowdeRiver
    Lyricist III
    July 2, 2020

     

    Scott - SonosAnswer
    Sonos Product Management
    July 2, 2020

    Hello everyone. I’m a product manager at Sonos. Thank you for sharing your experiences with Arc. The development team is monitoring this community and listening to your feedback. 

    As we do with all Sonos products, we’ll continue to improve the experience for Arc through numerous software updates into the future. Last week we issued our first update (12.0.1) to fix a bug some customers were experiencing with low-frequency distortion at higher volumes. 

    If you have specific music tracks or timestamps for TV shows and movies that you want to bring to our attention, please use this form. It is helpful if you can submit a diagnostic when you’re listening to the content. Instructions for doing so can be found here.

      Pawl
      Lyricist III
      July 2, 2020

      Hello everyone. I’m a product manager at Sonos. Thank you for sharing your experiences with Arc. The development team is monitoring this community and listening to your feedback. 

      As we do with all Sonos products, we’ll continue to improve the experience for Arc through numerous software updates into the future. Last week we issued our first update (12.0.1) to fix a bug some customers were experiencing with low-frequency distortion at higher volumes. 

      If you have specific music tracks or timestamps for TV shows and movies that you want to bring to our attention, please use this form. It is helpful if you can submit a diagnostic when you’re listening to the content. Instructions for doing so can be found here.

      Thank you Scott, I have the utmost confidence that you guys will work out the kinks in the Sonos ARC and App.

      bjl
      Trending Lyricist I
      July 3, 2020

      @Scott - Sonos, @Jean C.: A number of people in multiple threads in this forum have proposed that Sonos allow greater manual control over EQ.  Probably finer-grained EQ control than just highs, mids, lows. I think that would go a long way towards addressing some of these issues since people’s listening experiences are so subjective. I have a pair of ear buds that come with a killer EQ app and it’s that app that really makes the difference. This of course assumes that the issues people are reporting are not hardware issues.  And even that might not be enough and Sonos may want to consider providing app control over the “effects” like surround and height.

      I’m a software engineer and I realize that this is not something Sonos could pull off overnight.  Just wanted to add my vote to this request.

        maurice.pothoven
        Trending Lyricist II
        July 3, 2020

        Maybe also being able to adjust the volume of the upper woofers, like the surround.

        jkozlow3
        Enthusiast II
        July 3, 2020

        Do you guys really think Sonos is going to add a bunch of additional EQ settings and/or separate volume controls for the different drivers in the Arc?  I don’t see this as a likely scenario, but maybe I’m wrong.  Sonos tends to take the Apple style approach of “it just works” with less available configuration vs. the highly configurable and complicated approach.

        I think it’s much more likely that Sonos tweaks the sound themselves with software updates vs. exposing a whole bunch of EQ controls which 99% of their customers don’t want to mess with.

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