Enthusiast II

Answered

Sonos Arc Muddy/Bottoming out Bass

1406 replies
193263 views

Beyond thrilled to receive the new Sonos Arc. True played my room and I have loudness on as well connected to LG B8 using Tidal and Spotify. Most of the sound range is phenomenal, aside from the bass. At even half volume the woofers are extremely muddy and sound terrible. Not sure if this is because I have under two hours of use but I wasn’t expecting to have to break-in the speaker. I own set of speakers next to it in the same room (KEF LS50W) and the difference is night and day. There have also been posts on Reddit regarding this issue. It is interesting given no reviewers have mentioned this issue but more than a few recipients have. Has anyone else experienced similar issues? Turning loudness off helps but it is disappointing for such a highly anticipated product.

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Scott - SonosAnswer

Sonos Product Management

Hello everyone. I’m a product manager at Sonos. Thank you for sharing your experiences with Arc. The development team is monitoring this community and listening to your feedback.

As we do with all Sonos products, we’ll continue to improve the experience for Arc through numerous software updates into the future. Last week we issued our first update (12.0.1) to fix a bug some customers were experiencing with low-frequency distortion at higher volumes.

If you have specific music tracks or timestamps for TV shows and movies that you want to bring to our attention, please use this form. It is helpful if you can submit a diagnostic when you’re listening to the content. Instructions for doing so can be found here.

Show previous replies

buzz

Grand Maestro

As I mentioned earlier in this topic, I had an experience with a product that had been reliable for years, but suddenly developed issues with newly produced units. After some detective work by the manufacturer the issue was traced to a single individual on the production line not following long established procedures. Everything he touched over a narrow range of date codes broke. It has now been decades since this issue and product manufactured before and after this period is still working, but all of the relevant units had to be serviced.

By now I’m sure that SONOS has one or more defective units in house and is investigating. This is a complex product and the issue could be caused by defective software normally installed only at the factory, not part of a user update, or a bad component that will need to be replaced.

Don’t be concerned by the need for an immediate software update. At this point it is standard procedure by all manufacturers that new, out of the box hardware will need a software update because the unit had been manufactured some weeks prior to opening the box and enhanced features and bug fixes were released after the unit was boxed.

Everyone should submit a diagnostic confirmation number with their (good or bad) report. This will allow SONOS to learn the true scope of the issue.

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wilwong829

Enthusiast II

Yes I believe Sonos is a very responsive company and the problem would be resolved very soon! 😊😊

Sonos is part of my everyday live for years so no matter what, I'm with them!!

R

Redraider3403

Enthusiast I

Yes I believe Sonos is a very responsive company and the problem would be resolved very soon! 😊😊

Sonos is part of my everyday live for years so no matter what, I'm with them!!

Sonos is a company, not a family member...that’s like saying you have been going to the same strip club every night and now are loyal to a dancer...YOU are paying HER, not the other way around. Sonos should be loyal to you.

C

craigski

Local Superstar

After some detective work by the manufacturer the issue was traced to a single individual on the production line not following long established procedures. Everything he touched over a narrow range of date codes broke.

I wonder if this individual is still working, and if so where? :wink:

D

Dauda

Lyricist III

Yes I believe Sonos is a very responsive company and the problem would be resolved very soon! 😊😊

Sonos is part of my everyday live for years so no matter what, I'm with them!!

Sonos is a company, not a family member...that’s like saying you have been going to the same strip club every night and now are loyal to a dancer...YOU are paying HER, not the other way around. Sonos should be loyal to you.

Lol Im crying 😭😂

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wilwong829

Enthusiast II

Sorry for my poor English as it's not my mother language... What I mean is so far I'm happy with Sonos products and I have been using them every day since 6 years ago... therefore I will still support them even the bass issue happened, because I do believe this will be resolved very soon.

A

arpatil1

Enthusiast II

Yes I believe Sonos is a very responsive company and the problem would be resolved very soon! 😊😊

Sonos is part of my everyday live for years so no matter what, I'm with them!!

As far as I am concerned- If they don't deliver after taking $799 for a soundbar, I live them in the trash. As a consumer, they are obligated to me. I am not!

M

mdreiager

Lyricist III

Sorry for my poor English as it's not my mother language... What I mean is so far I'm happy with Sonos products and I have been using them every day since 6 years ago... therefore I will still support them even the bass issue happened, because I do believe this will be resolved very soon.

But that’s not at all my concern. Ofcourse they will fix it in some way.

The problem is they are calling it a software issue - which just seems impossible for severeal reasons.

1: How has NONE of Sonos employes noticed this before it being reported? (They have a different batch then the ones just shipped ofcourse)

2: We are on the same software, how come this only affects some units?

And if that’s the case, and they wanna fix a hardware-issue with a software update, that means they are putting a bandage on something broken to make it work. I don’t want it to work if I compromise. Why would I?

I can’t buy a car, discover that it only has 3 wheels, and then accept that they just ship me a fat lady to have sitting in the back-seat as counterbalance to keep it running.

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wilwong829

Enthusiast II

Sorry for my poor English as it's not my mother language... What I mean is so far I'm happy with Sonos products and I have been using them every day since 6 years ago... therefore I will still support them even the bass issue happened, because I do believe this will be resolved very soon.

But that’s not at all my concern. Ofcourse they will fix it in some way.

The problem is they are calling it a software issue - which just seems impossible for severeal reasons.

1: How has NONE of Sonos employes noticed this before it being reported? (They have a different batch then the ones just shipped ofcourse)

2: We are on the same software, how come this only affects some units?

And if that’s the case, and they wanna fix a hardware-issue with a software update, that means they are putting a bandage on something broken to make it work. I don’t want it to work if I compromise. Why would I?

I can’t buy a car, discover that it only has 3 wheels, and then accept that they just ship me a fat lady to have sitting in the back-seat as counterbalance to keep it running.

Yes you're absolutely right!

M

maurice.pothoven

Trending Lyricist II

I was so happy to get my Arc today and also noticed the bass… it seems like it muffles the sound and the bass gets distorted. It happens when I have the volume higher for a longer time.

second thing is you have to turn up the volume a lot compared to the Beam.

hope it will be fixed with a software update.

ps I’m not using a sub

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