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ggmogollon
Enthusiast II
June 10, 2020
Answered

Sonos Arc Muddy/Bottoming out Bass

Beyond thrilled to receive the new Sonos Arc. True played my room and I have loudness on as well connected to LG B8 using Tidal and Spotify. Most of the sound range is phenomenal, aside from the bass. At even half volume the woofers are extremely muddy and sound terrible. Not sure if this is because I have under two hours of use but I wasn’t expecting to have to break-in the speaker. I own set of speakers next to it in the same room (KEF LS50W) and the difference is night and day. There have also been posts on Reddit regarding this issue. It is interesting given no reviewers have mentioned this issue but more than a few recipients have. Has anyone else experienced similar issues? Turning loudness off helps but it is disappointing for such a highly anticipated product. 

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    Scott - SonosAnswer
    Sonos Product Management
    July 2, 2020

    Hello everyone. I’m a product manager at Sonos. Thank you for sharing your experiences with Arc. The development team is monitoring this community and listening to your feedback. 

    As we do with all Sonos products, we’ll continue to improve the experience for Arc through numerous software updates into the future. Last week we issued our first update (12.0.1) to fix a bug some customers were experiencing with low-frequency distortion at higher volumes. 

    If you have specific music tracks or timestamps for TV shows and movies that you want to bring to our attention, please use this form. It is helpful if you can submit a diagnostic when you’re listening to the content. Instructions for doing so can be found here.

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    baljit singh
    Lyricist I
    October 27, 2020

    Hi Guys, I bought Sonos Arc yesterday and highly disappointed looking into the Bass.

    There is no punch sound, its just normal music. Spending too much but its not worth. can we fix this or I need to go for other brand. I dont want to buy sub.

    Thanks

    Paul7654
    Lyricist I
    November 4, 2020

    I took delivery of brand new Sonos Arc couple of weeks ago, and was immediately disappointed with bass performance of the device. Even more disappointed when I learned many users are experiencing the same problem with bass sounding very distorted at times. I have the latest updates but the issue persists. Does anyone have a resolution to this problem?

    Tero69
    Lyricist I
    November 6, 2020

    I took delivery of brand new Sonos Arc couple of weeks ago, and was immediately disappointed with bass performance of the device. Even more disappointed when I learned many users are experiencing the same problem with bass sounding very distorted at times. I have the latest updates but the issue persists. Does anyone have a resolution to this problem?

    Just return it, they dont do nothing to fix almost 1000 dollar soundbar. Returned it and stayed with my beam

    Bcd123
    Lyricist III
    November 9, 2020

    I took delivery of brand new Sonos Arc couple of weeks ago, and was immediately disappointed with bass performance of the device. Even more disappointed when I learned many users are experiencing the same problem with bass sounding very distorted at times. I have the latest updates but the issue persists. Does anyone have a resolution to this problem?

    Just return it, they dont do nothing to fix almost 1000 dollar soundbar. Returned it and stayed with my beam


    is the beam much better? I’m new to Sonos, just got the 5.1 arc system and am disappointed with the sound. Seems it’s a common theme! If the beam sounds less trebly and piercing, especially with music, it could be a good switch!? I’ve tried every setting on the arc with no joy...

    Nonstiq
    Lyricist II
    November 9, 2020

    I’ve just moved from a Beam + Sub to an Arc + Sub, and the Arc sounds way better, for both movies and music. I feel like your room size and dimensions have a large bearing on which unit sounds better.

     

    At least with the Sub, I have not experienced this muddy bass people are complaining about.

    Bcd123
    Lyricist III
    November 9, 2020

    Do you not find the arc sounds really bright and metalic?

    Nonstiq
    Lyricist II
    November 9, 2020

    Do you not find the arc sounds really bright and metalic?

    Not at all. It sounds a lot cleaner than the Beam; no harsh or metallic tones.

    Bcd123
    Lyricist III
    November 9, 2020

    So strange. I find it a really difficult listen, seems to be common. Can’t seem to resolve it 

    Krishma M
    Krishma M
    Retired Sonos Staff
    November 10, 2020

    Hi folks. Thanks for reaching out to the Sonos Community and welcome to the new users here. Try playing music using the Sonos app and check if you’ll get the same problem. If yes, try to reboot the Arc, and if still the same, reset it to its factory settings. After doing those steps and still the same with different sources, contents, especially music, reach out to our phone support team. We’re open from Monday to Friday 10 am to 9 pm ET. 

    Just let us know. We and the community are always here to help.

    Help others find useful content by clicking the like button and selecting the best answer to your question.
    rick.f
    Lyricist III
    November 10, 2020

    @Krishma M Is there any sulution yet for the metallic/harsh sounds with volume over 50% ?  

    Rick
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