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ggmogollon
Enthusiast II
June 10, 2020
Answered

Sonos Arc Muddy/Bottoming out Bass

Beyond thrilled to receive the new Sonos Arc. True played my room and I have loudness on as well connected to LG B8 using Tidal and Spotify. Most of the sound range is phenomenal, aside from the bass. At even half volume the woofers are extremely muddy and sound terrible. Not sure if this is because I have under two hours of use but I wasn’t expecting to have to break-in the speaker. I own set of speakers next to it in the same room (KEF LS50W) and the difference is night and day. There have also been posts on Reddit regarding this issue. It is interesting given no reviewers have mentioned this issue but more than a few recipients have. Has anyone else experienced similar issues? Turning loudness off helps but it is disappointing for such a highly anticipated product. 

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    Scott - SonosAnswer
    Sonos Product Management
    July 2, 2020

    Hello everyone. I’m a product manager at Sonos. Thank you for sharing your experiences with Arc. The development team is monitoring this community and listening to your feedback. 

    As we do with all Sonos products, we’ll continue to improve the experience for Arc through numerous software updates into the future. Last week we issued our first update (12.0.1) to fix a bug some customers were experiencing with low-frequency distortion at higher volumes. 

    If you have specific music tracks or timestamps for TV shows and movies that you want to bring to our attention, please use this form. It is helpful if you can submit a diagnostic when you’re listening to the content. Instructions for doing so can be found here.

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    maurice.pothoven
    Trending Lyricist II
    August 17, 2020

    I’m from the Netherlands and bought my Sonos Arc two weeks ago and experience the same issues are mentioned in this thread. Especially with the musical part in de the movie ‘Drive’ on Netflix at 35:00min. The bass is making a sort of ‘plop’ sound just at 35-40% volume. The bass is set to ‘0’ in EQ. When i turn up the volume above 50% the limiter turns the bass down automatically to prevent the bass speaker s to blow up. I my opinion it depends on the sort of music i play but i must say thay de bass is not very good over all. 

    Can you check your builddate? It’s the first digits of the s/n on the Arc

    djbak
    Trending Lyricist I
    August 17, 2020

    Serial Number begins with: A100 2005WC is this what you mean?

    djbak
    Trending Lyricist I
    August 17, 2020

    I’m from the Netherlands and bought my Sonos Arc two weeks ago and experience the same issues are mentioned in this thread. Especially with the musical part in de the movie ‘Drive’ on Netflix at 35:00min. The bass is making a sort of ‘plop’ sound just at 35-40% volume. The bass is set to ‘0’ in EQ. When i turn up the volume above 50% the limiter turns the bass down automatically to prevent the bass speaker s to blow up. I my opinion it depends on the sort of music i play but i must say thay de bass is not very good over all. 

    Can you check your builddate? It’s the first digits of the s/n on the Arc

    48-A6-B8-00-..-..-.

    pyro225
    Enthusiast II
    August 17, 2020

    May 2020 that is - I had a march 2020 and it was RMA’d now have a May 2020 and both are equal piles of cr*p

    Niko79
    Trending Lyricist I
    August 17, 2020

    My advanced replacement is arriving on Thursday. I'll report then. Tier 2 recommended to swap it out. Promised a direct email to report the difference but never received one.

      bbalz
      Renowned Enthusiast I
      August 17, 2020

      My replacement arrives tomorrow.  I’m not banking on any difference but was also recommended after numerous support calls/emails that we swap it out.

        djbak
        Trending Lyricist I
        August 18, 2020

        My replacement arrives tomorrow.  I’m not banking on any difference but was also recommended after numerous support calls/emails that we swap it out.

        Already made a test? 

        bbalz
        Renowned Enthusiast I
        August 18, 2020

        My replacement arrives tomorrow.  I’m not banking on any difference but was also recommended after numerous support calls/emails that we swap it out.

        Already made a test? 

         

        Out for delivery.  Once it arrives I’ll plug it in and test it out right away and update here.

          Danio1137
          August 18, 2020

          My replacement arrives tomorrow.  I’m not banking on any difference but was also recommended after numerous support calls/emails that we swap it out.

          Already made a test? 

           

          Out for delivery.  Once it arrives I’ll plug it in and test it out right away and update here.

          Good! Give us your build version also. 

          Danio1137
          August 18, 2020

          My replacement is due next week, will also test and let you all know. I had build 2003 last time

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