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ggmogollon
Enthusiast II
June 10, 2020
Answered

Sonos Arc Muddy/Bottoming out Bass

Beyond thrilled to receive the new Sonos Arc. True played my room and I have loudness on as well connected to LG B8 using Tidal and Spotify. Most of the sound range is phenomenal, aside from the bass. At even half volume the woofers are extremely muddy and sound terrible. Not sure if this is because I have under two hours of use but I wasn’t expecting to have to break-in the speaker. I own set of speakers next to it in the same room (KEF LS50W) and the difference is night and day. There have also been posts on Reddit regarding this issue. It is interesting given no reviewers have mentioned this issue but more than a few recipients have. Has anyone else experienced similar issues? Turning loudness off helps but it is disappointing for such a highly anticipated product. 

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    Scott - SonosAnswer
    Sonos Product Management
    July 2, 2020

    Hello everyone. I’m a product manager at Sonos. Thank you for sharing your experiences with Arc. The development team is monitoring this community and listening to your feedback. 

    As we do with all Sonos products, we’ll continue to improve the experience for Arc through numerous software updates into the future. Last week we issued our first update (12.0.1) to fix a bug some customers were experiencing with low-frequency distortion at higher volumes. 

    If you have specific music tracks or timestamps for TV shows and movies that you want to bring to our attention, please use this form. It is helpful if you can submit a diagnostic when you’re listening to the content. Instructions for doing so can be found here.

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    1406 replies

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    pyro225
    Enthusiast II
    August 13, 2020

    if that's the case I think all from the uk should be contacting watchdog as its a joke

    maurice.pothoven
    Trending Lyricist II
    August 13, 2020

    If I want to order a new one on the Sonos site it will be delivered after 11-09-20...

    Doozeruk
    Lyricist III
    August 13, 2020

    If I want to order a new one on the Sonos site it will be delivered after 11-09-20...

    As a replacement? 

    maurice.pothoven
    Trending Lyricist II
    August 13, 2020

    If I want to order a new one on the Sonos site it will be delivered after 11-09-20...

    As a replacement? 

    No was just checking. I redid True Play with mine, it doesn’t sound too bad now but as said before I have the sub and Ones

    brolin
    Trending Lyricist I
    August 13, 2020

    Apparently, anyone who is still experiencing an issue has a defective unit.

    Where did you hear this? 

    From people who whinge and it’s more believable, since they no longer believe in what SONOS say anyway.

    I also found a solution. 

    Sell or return the ARC. Buy a sound bar that goes with your TV brand. 

    If you have a Sony TV, buy a Sony sound bar. Are they not good enough?

    If you have a LG TV, buy a LG sound bar. Are they not good enough?

    If you have a Samsung TV, guess what...buy a Samsung sound bar, guess what… Are they not good enough?

    Stay away from SONOS community and don’t bother checking if there is any solution. 

    Walk away because SONOS is expensive and it doesn't satisfy your expectations.

    Let it go, forget about it, start a new system, go… go on…. just do it. 

    Oh and don’t bother telling the community what other better brands you are buying, no one really care. 

    .

    .

    .

    See, I said stay away from SONOS community. Why are you still replying?

    Doozeruk
    Lyricist III
    August 13, 2020

    Apparently, anyone who is still experiencing an issue has a defective unit.

    Where did you hear this? 

    From people who whinge and it’s more believable, since they no longer believe in what SONOS say anyway.

    I also found a solution. 

    Sell or return the ARC. Buy a sound bar that goes with your TV brand. 

    If you have a Sony TV, buy a Sony sound bar. Are they not good enough?

    If you have a LG TV, buy a LG sound bar. Are they not good enough?

    If you have a Samsung TV, guess what...buy a Samsung sound bar, guess what… Are they not good enough?

    Stay away from SONOS community and don’t bother checking if there is any solution. 

    Walk away because SONOS is expensive and it doesn't satisfy your expectations.

    Let it go, forget about it, start a new system, go… go on…. just do it. 

    Oh and don’t bother telling the community what other better brands you are buying, no one really care. 

    .

    .

    .

    See, I said stay away from SONOS community. Why are you still replying?

    Why do you always bully everybody? No one is having a go at you personally. Lots of your other posts bemoan folks that are expererencing Sonos problems, you seem to put those people down too and just accept the sun shines out of Sonos's a**e!

    I'm replying because it is a Sonos forum and lots of us have a genuine Sonos problem, you don't so great. Dont be a troll.

    I'm buying another brand to try, oh and hey it doesn't match my TV brand, and guess what I'm judging on sound output quality not a name! 

      bonedaddy
      Trending Lyricist I
      August 13, 2020

      Apparently, anyone who is still experiencing an issue has a defective unit.

      Where did you hear this? 

      From people who whinge and it’s more believable, since they no longer believe in what SONOS say anyway.

      I also found a solution. 

      Sell or return the ARC. Buy a sound bar that goes with your TV brand. 

      If you have a Sony TV, buy a Sony sound bar. Are they not good enough?

      If you have a LG TV, buy a LG sound bar. Are they not good enough?

      If you have a Samsung TV, guess what...buy a Samsung sound bar, guess what… Are they not good enough?

      Stay away from SONOS community and don’t bother checking if there is any solution. 

      Walk away because SONOS is expensive and it doesn't satisfy your expectations.

      Let it go, forget about it, start a new system, go… go on…. just do it. 

      Oh and don’t bother telling the community what other better brands you are buying, no one really care. 

      .

      .

      .

      See, I said stay away from SONOS community. Why are you still replying?

      That’s the dumbest statement I’ve ever heard.

        Dysfunctional
        Enthusiast II
        August 13, 2020

        Hi folks, we greatly appreciate your patience. Upon checking the issue with the Arc Bass muddied without satellites or a Sub is no longer occurring. Thanks for understanding and let us know if there’s anything else we can help you with.

         

        @Krishma M

        @Scott - Sonos 

        The issue is NOT fixed….what are you talking about? Plenty of people still having the issue - Do the people still having the issue need to exchange our bars?

          Doozeruk
          Lyricist III
          August 13, 2020

          Hi folks, we greatly appreciate your patience. Upon checking the issue with the Arc Bass muddied without satellites or a Sub is no longer occurring. Thanks for understanding and let us know if there’s anything else we can help you with.

           

          @Krishma M

          @Scott - Sonos

          The issue is NOT fixed….what are you talking about? Plenty of people still having the issue - Do the people still having the issue need to exchange our bars?

          Time for a new thread? Sonos obviously don't look at this anymore! 

            dmlear57
            Trending Lyricist I
            August 13, 2020

            Hi folks, we greatly appreciate your patience. Upon checking the issue with the Arc Bass muddied without satellites or a Sub is no longer occurring. Thanks for understanding and let us know if there’s anything else we can help you with.

             

            @Krishma M

            @Scott - Sonos

            The issue is NOT fixed….what are you talking about? Plenty of people still having the issue - Do the people still having the issue need to exchange our bars?

            Time for a new thread? Sonos obviously don't look at this anymore! 

            Hi folks, we greatly appreciate your patience. Upon checking the issue with the Arc Bass muddied without satellites or a Sub is no longer occurring. Thanks for understanding and let us know if there’s anything else we can help you with.

             

            @Krishma M

            @Scott - Sonos

            The issue is NOT fixed….what are you talking about? Plenty of people still having the issue - Do the people still having the issue need to exchange our bars?

            Not fixed as far as I’m concerned. I’m still hearing the same weird bass I heard a month ago

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