Enthusiast II

Answered

Sonos Arc Muddy/Bottoming out Bass

1406 replies
193222 views

Beyond thrilled to receive the new Sonos Arc. True played my room and I have loudness on as well connected to LG B8 using Tidal and Spotify. Most of the sound range is phenomenal, aside from the bass. At even half volume the woofers are extremely muddy and sound terrible. Not sure if this is because I have under two hours of use but I wasn’t expecting to have to break-in the speaker. I own set of speakers next to it in the same room (KEF LS50W) and the difference is night and day. There have also been posts on Reddit regarding this issue. It is interesting given no reviewers have mentioned this issue but more than a few recipients have. Has anyone else experienced similar issues? Turning loudness off helps but it is disappointing for such a highly anticipated product.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

S

Scott - SonosAnswer

Sonos Product Management

Hello everyone. I’m a product manager at Sonos. Thank you for sharing your experiences with Arc. The development team is monitoring this community and listening to your feedback.

As we do with all Sonos products, we’ll continue to improve the experience for Arc through numerous software updates into the future. Last week we issued our first update (12.0.1) to fix a bug some customers were experiencing with low-frequency distortion at higher volumes.

If you have specific music tracks or timestamps for TV shows and movies that you want to bring to our attention, please use this form. It is helpful if you can submit a diagnostic when you’re listening to the content. Instructions for doing so can be found here.

Show previous replies

D

Doozeruk

Lyricist III

I thought of something. I was listening to the YouTube link of that video showing the difference between the Playbase and the Arc. And I was thinking, the Playbase base sounds great and the Arc was bottoming out…

But you might want to know, I was playing it over an Arc. without sub and surrounds. Just the arc on its own. So if I can hear how good the playbase sounds on the Arc….

😂 Haha, I did the same but never thought of it that way... thats brilliant and only confuses matters

K

kenwk123

Lyricist III

Well i tried to return my Arc and sub today and I got a message that I am not eligible to return. I tried to return them back in July 3 and i was told my order was eligible to return until Aug 22. i decided to wait another month for them to come up some solution on bass issue. Damn i should have returned them back in July to save me the trouble .

Ken_Griffiths

Well i tried to return my Arc and sub today and I got a message that I am not eligible to return. I tried to return them back in July 3 and i was told my order was eligible to return until Aug 22. i decided to wait another month for them to come up some solution on bass issue. Damn i should have returned them back in July to save me the trouble .

The Sonos terms of sale, available via the App settings under the heading ‘Legal’, are shown here, if that is of any assistance.

https://www.sonos.com/en-gb/legal/terms

As far as I can recall, they have always been there for all to view and it details the 100 day return policy and other matters that involve returning a product.

K

kenwk123

Lyricist III

Well i tried to return my Arc and sub today and I got a message that I am not eligible to return. I tried to return them back in July 3 and i was told my order was eligible to return until Aug 22. i decided to wait another month for them to come up some solution on bass issue. Damn i should have returned them back in July to save me the trouble .

The Sonos terms of sale, available via the App settings under the heading ‘Legal’, are shown here, if that is of any assistance.

https://www.sonos.com/en-gb/legal/terms

As far as I can recall, they have always been there for all to view and it details the 100 day return policy and other matters that involve returning a product.

Yes i know those terms and I have also a screen shot of what they said about my eligible return date. I will wait for their email response. It is just messed up that i am told a different thing later.

Zeek78

Enthusiast II

I just received my 2nd Arc. First one was purchased through Bestbuy. I was having the same problems everyone was having in this thread. Decided to return it and re-purchase it through Sonos. Waited a month and finally received it today. All the problems i was having previously is gone, the new one sounds good, i purposely set the bass to 10 to test it out and it doesn’t bottom out anymore. So it’s definitely the arc itself and not software. For everyone that’s having problems with theirs, just return it and re-purchase it again.

I am beginning to think that there is/was something wrong with the first manufactured Arcs hardware. This will also explain why you could, at first, buy it in stores everywhere here in Norway, but now it is impossible to get hold of. There is a delivery delay for 3 months here now. Have Sonos stopped the first manufactured Arcs? Is it possible For you who already owns the arc, to compare hardware versions?

V

Valynox

Trending Lyricist I

The same on Sonos France: out of stock for the moment...

E

ewolkoff

Enthusiast II

I just received my 2nd Arc. First one was purchased through Bestbuy. I was having the same problems everyone was having in this thread. Decided to return it and re-purchase it through Sonos. Waited a month and finally received it today. All the problems i was having previously is gone, the new one sounds good, i purposely set the bass to 10 to test it out and it doesn’t bottom out anymore. So it’s definitely the arc itself and not software. For everyone that’s having problems with theirs, just return it and re-purchase it again.

I am beginning to think that there is/was something wrong with the first manufactured Arcs hardware. This will also explain why you could, at first, buy it in stores everywhere here in Norway, but now it is impossible to get hold of. There is a delivery delay for 3 months here now. Have Sonos stopped the first manufactured Arcs? Is it possible For you who already owns the arc, to compare hardware versions?

There are multiple build versions in this thread already. No changes have been reported in the sound from build date to build date. Just a popular product that is sold out.

D

Danio1137

I just received my 2nd Arc. First one was purchased through Bestbuy. I was having the same problems everyone was having in this thread. Decided to return it and re-purchase it through Sonos. Waited a month and finally received it today. All the problems i was having previously is gone, the new one sounds good, i purposely set the bass to 10 to test it out and it doesn’t bottom out anymore. So it’s definitely the arc itself and not software. For everyone that’s having problems with theirs, just return it and re-purchase it again.

I am beginning to think that there is/was something wrong with the first manufactured Arcs hardware. This will also explain why you could, at first, buy it in stores everywhere here in Norway, but now it is impossible to get hold of. There is a delivery delay for 3 months here now. Have Sonos stopped the first manufactured Arcs? Is it possible For you who already owns the arc, to compare hardware versions?

There are multiple build versions in this thread already. No changes have been reported in the sound from build date to build date. Just a popular product that is sold out.

Do we have more people who can certify that new hardware delivered in recent weeks is faultless?

E

ewolkoff

Enthusiast II

Apparently, placing the Arc against a wall seems to fix most, if not all, of the bass issues. That may account for some of the differing reports of some people having issues and others not.

Not sure if Peter Pee also says it in this video, but he analyzed it in an earlier one (I can’t find the best one right now). https://www.youtube.com/watch?v=hu8TLAco2tI

P

pyro225

Enthusiast II

I just received my 2nd Arc. First one was purchased through Bestbuy. I was having the same problems everyone was having in this thread. Decided to return it and re-purchase it through Sonos. Waited a month and finally received it today. All the problems i was having previously is gone, the new one sounds good, i purposely set the bass to 10 to test it out and it doesn’t bottom out anymore. So it’s definitely the arc itself and not software. For everyone that’s having problems with theirs, just return it and re-purchase it again.

a couple of things as I have down this - what is the build mont of your good one?ive had may and March both sound junk.

secondly on Netflix if you watch a film called drive at 35:00 exactly at 55% volume or more does it sound right and punchy it horrible?

Show more replies

Sign up

Login to the community