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ggmogollon
Enthusiast II
June 10, 2020
Answered

Sonos Arc Muddy/Bottoming out Bass

Beyond thrilled to receive the new Sonos Arc. True played my room and I have loudness on as well connected to LG B8 using Tidal and Spotify. Most of the sound range is phenomenal, aside from the bass. At even half volume the woofers are extremely muddy and sound terrible. Not sure if this is because I have under two hours of use but I wasn’t expecting to have to break-in the speaker. I own set of speakers next to it in the same room (KEF LS50W) and the difference is night and day. There have also been posts on Reddit regarding this issue. It is interesting given no reviewers have mentioned this issue but more than a few recipients have. Has anyone else experienced similar issues? Turning loudness off helps but it is disappointing for such a highly anticipated product. 

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    Scott - SonosAnswer
    Sonos Product Management
    July 2, 2020

    Hello everyone. I’m a product manager at Sonos. Thank you for sharing your experiences with Arc. The development team is monitoring this community and listening to your feedback. 

    As we do with all Sonos products, we’ll continue to improve the experience for Arc through numerous software updates into the future. Last week we issued our first update (12.0.1) to fix a bug some customers were experiencing with low-frequency distortion at higher volumes. 

    If you have specific music tracks or timestamps for TV shows and movies that you want to bring to our attention, please use this form. It is helpful if you can submit a diagnostic when you’re listening to the content. Instructions for doing so can be found here.

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    PowdeRiver
    Lyricist III
    July 25, 2020

    When was your new one made, manufacturing date?

    Danio1137
    July 25, 2020

    If anyone here reads who sent back Arc and bought another brand, which one did you buy?

    RensAFX
    Lyricist II
    July 25, 2020

    Own the Arc for one week now. Sounds good apart from the bass; that is too thin. Can anyone tell if adding just surrounds and no sub will improve the bass?

    CyberCelt
    Contributor I
    July 25, 2020

    If anyone here reads who sent back Arc and bought another brand, which one did you buy?

    I decided to give up on sound bars and bought a Marantz NR1710 Atmos amp and QAcoustic speakers.

    arpatil1
    Enthusiast II
    July 25, 2020

    If anyone here reads who sent back Arc and bought another brand, which one did you buy?

    I decided to give up on sound bars and bought a Marantz NR1710 Atmos amp and QAcoustic speakers.

    Wise decision. Which ones specifically?

    PowdeRiver
    Lyricist III
    July 25, 2020

    RensAFX I think it makes more sense to get the sub I know that covers up the bass issue, it would be nice if the mids were more pronounced and I think that where the 2 ones help out. I’m pretty sure the return policy will let you try them out and if you don’t like just return them.

    CyberCelt
    Contributor I
    July 25, 2020

    If anyone here reads who sent back Arc and bought another brand, which one did you buy?

    I decided to give up on sound bars and bought a Marantz NR1710 Atmos amp and QAcoustic speakers.

    Wise decision. Which ones specifically?

    To start, I’m getting their 3020i stereo speakers and the 3090ci centre speaker.  I’ll add the surrounds/sub/Atmos speakers later.

    Danio1137
    July 25, 2020

    Then I have ordered a base, I really hope the noises disappear with the base taking over that assignment.  if the problem remains, I send back the base, arc and I throw a play1 on the garbage.  
     

    The professional way from Sonos should now be to give a little feedback in all forums, otherwise they can shut this down, it is pointless to keep whining here if they do not even pay attention to it.

    pyro225
    Enthusiast II
    July 26, 2020

    This is weird - I was just sampling the bass bottoming out and sure enough it still does it but randomly I stood up and it disappeared almost I walked closer to the arc and it was completely gone? Anyone else able to try this as it’s very odd!!!

    sebas1509
    Enthusiast II
    July 28, 2020

    There is an update for the app and firmware but no changelog published yet

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