Sonos Arc - Metallic Sound

@sillysharma thanks for the suggestion, I’ll check out that video and see if it helps!

So I originally thought that tuning from my couch only made this perfect but after a week of critical listening I noticed it was lacking in the low mids so I spent some more time over the weekend tuning and now have got it to a really good position where I actually have the EQ set to 0 and 0 and the sub also on 0. 
 

from what I can gather, if I go too close to the walls of the room, it seems to pick up too much bass and therefore drops the bass and low mids which is boosting the highs. 
 

I got the best result using an iPhone XS tuning my entire room (also going into the adjoining kitchen), does ding the last 25% or so of tuning time sitting on the couch but always staying around 3-4 feet away from the walls at all times. 

@Krishma M @Scott - Sonos ??????????????

Hi folks. We all know that some of us here are still experiencing problem with the Arc and our team are still working with all the reported issue and should be fixed via a future software update.
For now, if the S2 app and speakers are updated, try the basic steps like checking with different contents (TV, Music in Sonos app). If wall-mounted, does removing the speaker from the wall bracket and setting it on a credenza or table improve the issue? Is Trueplay configured on the Arc? Try to enable/disable Trueplay, if there would be any different. Is the bass EQ setting flat or adjusted in some way? If it’s all the same after playing around, try to reboot the Arc or reset to its factory settings. If the issue still persists, call 800-680-2345 from Monday to Friday from 10 am to 9 pm ET for further steps and maybe proceed with replacement as we all want you to enjoy your Sonos products.

Thank you so much for your patience and understanding.  We and the community are always here to help.

Hi Krishma,

First, thank you for periodically responding and making it clear this issue is still being worked on. I really hope that is truly the case. I worry that recent silence from people who have complained previously (like myself) is not taken as evidence the problem is fixed; so it’s important to hear these updates. 

Personally, I am still unsatisfied with the mid-range response of the arc, but I’ve been able to live with it after re-tuning trueplay using an iphone 6 (originally used a 10” iPad Pro (2019)) and only moving the phone slightly while staying seated in the primary listening position. I do not use the wall mount, and am in a medium-to-large space with flat standard-height ceiling. 

You mention reseting to factory settings, is there some reason to believe this is important? Do you have any way to provide more information about what the engineering team is trying, and when we might see a possible fix, even if just in beta?

Thanks.

To be vocal: I still find Arc to be too sibilant. I have started watching the movie “the Firm” on Netflix, and all “S” sounds are very harsh to my ears. I do hope that Sonos is working on this, and that the engineers keep an eye on this thread.

I appreciate the support staff looking at this thread, but I am starting to get worried that the responses are mostly “canned” responses. In fact, many of the support’s staff responses are rehashes of the same information over and over again. I don’t know what sort of visibility they have to the engineers, but the answers given to us here by the new support staff are not satisfactory. 
 

What I would really appreciate, and would go a great deal towards alleviating my concerns, is for someone from the Sonos engineering team (not support staff) to chime in here. Let us know, for example, that they have actually identified a problem. Let us know if they have a hunch on what the problem is. Let us know that some beta software is in the works to address this, etc. 

I say all this as a big Sonos fan. I love my Sonos devices, and have them around the house. I like to boast to my friends about my wonderful setup. But, with the way Sonos has been handling the rollout of Arc with its multiple problems (harsh sounds, sounds cut outs that people are reporting, LPCM), I am starting to feel disappointment. I have a lot of credit towards Sonos, but lately they have been doing little to regain and maintain it.

Spot on! I’ll really evaluate my next purchase of sonos products the next time. I’ve invested a lot but lately ive been worried how sonos is handeling things..or not handeling actually 

Does anyone notice an improvement with the new 12.0.6 update?

I’ve been keeping an eye on this thread in the hope I see something positive to encourage me to update my Beam with an Arc before I move away from Sonos.

I really don’t like the current sound signature of the Arc.

The strange part about this is that there are a tremendous number of Arc owners who love their Arc. Sound being such a personal experience is the only thing I can chalk it up to. My Arc setup is incredible “for me” and my spouse loves it as well. I’ve asked her about her Arc experience and in her mind and to her ears she is very impressed with the soundstage and overall performance. I do hope that you’re able to make the Arc work for you and the others who are unhappy with their purchase. Based on reviews and forums that I’ve read and followed those who are not pleased are definitely in the minority. 

I’m happy you’re happy.