Enthusiast II

Answered

Sonos Arc - Metallic Sound

1017 replies
128989 views

Hi All.

It’s a relief that Sonos has identified the bug that’s causing the bass distortion in Sonos Arc. Thank you @Ryan S for working with the Sonos Communty to identify the problem quickly.

Having said this, I believe that Sonos still needs more work to make the Arc sound as it was advertised. Currently, multiple people on Reddit including myself are reporting the highs being too high which sort of feels “harsh”. This improve the speech clarity and brings out details in the movies, but the warmth in speech is lost because the voices sound thin and metallic (for eg. actors I know having heavy voices don’t sound heavy). I was expecting the mid-range to be a lot better considering the Arc has 8 woofers.

I have tried TruPlaying twice without success (Turning TruPlay off produces muffled sound). Adjusting the treble also did not help much. Loudness turned on and off does not make a big difference either. May be, this is how the Arc is tuned?!

Anyone else feels that Arc is over-emphasizing the highs with compromised mids?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

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Scott - SonosAnswer

Sonos Product Management

Hello everyone. I’m a product manager at Sonos. Thank you for sharing your experiences with Arc. The development team is monitoring this community and listening to your feedback.

As we do with all Sonos products, we’ll continue to improve the experience for Arc through numerous software updates into the future. Last week we issued our first update (12.0.1) to fix a bug some customers were experiencing with low-frequency distortion at higher volumes.

If you have specific music tracks or timestamps for TV shows and movies that you want to bring to our attention, please use this form. It is helpful if you can submit a diagnostic when you’re listening to the content. Instructions for doing so can be found here.

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Viljavi

Avid Contributor I

Beagle de alberta, If it bothers you so much that this person tries to fix your problem, please do not enter this forum, live their life and do not bother. I don't know what you're doing even here ... are you still here? You do not contribute anything friend.

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Alberta Beagle

Prominent Collaborator I

Beagle de alberta, If it bothers you so much that this person tries to fix your problem, please do not enter this forum, live their life and do not bother. I don't know what you're doing even here ... are you still here? You do not contribute anything friend.

I don’t have an issue with my Arc. Like 99% of owners mine is spectacular.
if mine wasn’t performing to my liking I would change it. I wouldn’t go on a forum and complain about it constantly.
Yes, I’m still here and not going anywhere.
The solution is if you’re unhappy with the product then replace it. Why punish yourself?

Beagle

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Viljavi

Avid Contributor I

Well, very easy ... I think that since you are not nostradamus, it is difficult for you to know how much money people who have a problem have invested in the sonos brand, people do not want to sell everything and lose money. I don't really care how much you have invested, in case you feel like saying so now. This forum in the title says very clearly what is happening. Until you arrived, people have tried to contribute, even the people who work for you. As for you ... I will not waste any more time ... do not distort the forum thanks.

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Alberta Beagle

Prominent Collaborator I

Well, very easy ... I think that since you are not nostradamus, it is difficult for you to know how much money people who have a problem have invested in the sonos brand, people do not want to sell everything and lose money. I don't really care how much you have invested, in case you feel like saying so now. This forum in the title says very clearly what is happening. Until you arrived, people have tried to contribute, even the people who work for you. As for you ... I will not waste any more time ... do not distort the forum thanks.

clueless

Beagle

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lzy1987

Enthusiast I

Glad it's working good for u. 10 pages back and you can see that the Sonos team has sort of acknowledged the problem and looking at a fix. Let's hope the upcoming beta testing is able to address the concerns raised here.

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sebas1509

Enthusiast II

@Krishma M @Scott - Sonos please give us an update we haven’t heard anything in weeks. Have you confirmed this issue?

is there an update coming! When? Weeks?

Krishma M

Retired Sonos Staff

Hi folks. The issue with the muddy or bottoming out bass from the Arc in a stand-alone configuration (no satellites or Sub) is no longer occurring. If your system is up to date and still the same issue we need to troubleshoot as normal. I’d suggest checking with the content (TV, Music in Sonos app) if it’s the same. If wall-mounted, does removing the speaker from the wall bracket and setting it on a credenza or table improve the issue? Is Trueplay configured on the Arc? Try to enable/disable Trueplay, if there would be any different. Is the Bass EQ setting flat or adjusted in some way? If it’s all the same after playing around, try to reboot the Arc or reset to its factory settings. If the issue still persists, call 800-680-2345 from Monday to Friday from 10 am to 9 pm EST for further steps and resolution. We’re always here to help. Thanks for the patience!

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arpatil1Author

Enthusiast II

Hi folks. The issue with the muddy or bottoming out bass from the Arc in a stand-alone configuration (no satellites or Sub) is no longer occurring. If your system is up to date and still the same issue we need to troubleshoot as normal. I’d suggest checking with the content (TV, Music in Sonos app) if it’s the same. If wall-mounted, does removing the speaker from the wall bracket and setting it on a credenza or table improve the issue? Is Trueplay configured on the Arc? Try to enable/disable Trueplay, if there would be any different. Is the Bass EQ setting flat or adjusted in some way? If it’s all the same after playing around, try to reboot the Arc or reset to its factory settings. If the issue still persists, call 800-680-2345 from Monday to Friday from 10 am to 9 pm EST for further steps and resolution. We’re always here to help. Thanks for the patience!

Only if there’s was a difference between muddy bass and exaggerated highs LMFAO

J

JNunes

Contributor I

Hi folks. The issue with the muddy or bottoming out bass from the Arc in a stand-alone configuration (no satellites or Sub) is no longer occurring. If your system is up to date and still the same issue we need to troubleshoot as normal. I’d suggest checking with the content (TV, Music in Sonos app) if it’s the same. If wall-mounted, does removing the speaker from the wall bracket and setting it on a credenza or table improve the issue? Is Trueplay configured on the Arc? Try to enable/disable Trueplay, if there would be any different. Is the Bass EQ setting flat or adjusted in some way? If it’s all the same after playing around, try to reboot the Arc or reset to its factory settings. If the issue still persists, call 800-680-2345 from Monday to Friday from 10 am to 9 pm EST for further steps and resolution. We’re always here to help. Thanks for the patience!

Hi @Krishma M , can you please provide some detailed information about the fix for the mentioned issue?

What firmware or software upgrade "corrected" the bass and metallic issues?

There are any relations with Trueplay?

Hope you can clarify the community about your statement.

Thanks and best regards

S

sebas1509

Enthusiast II

Hi folks. The issue with the muddy or bottoming out bass from the Arc in a stand-alone configuration (no satellites or Sub) is no longer occurring. If your system is up to date and still the same issue we need to troubleshoot as normal. I’d suggest checking with the content (TV, Music in Sonos app) if it’s the same. If wall-mounted, does removing the speaker from the wall bracket and setting it on a credenza or table improve the issue? Is Trueplay configured on the Arc? Try to enable/disable Trueplay, if there would be any different. Is the Bass EQ setting flat or adjusted in some way? If it’s all the same after playing around, try to reboot the Arc or reset to its factory settings. If the issue still persists, call 800-680-2345 from Monday to Friday from 10 am to 9 pm EST for further steps and resolution. We’re always here to help. Thanks for the patience!

Hi @Krishma M , can you please provide some detailed information about the fix for the mentioned issue?

What firmware or software upgrade "corrected" the bass and metallic issues?

There are any relations with Trueplay?

Hope you can clarify the community about your statement.

Thanks and best regards

hello, @Krishma M
thanks for responding. This is the metallic sound or exaggerated highs thread. So I’m not sure why you responded with a muddy bass issue response. I am also not sure why others here mentioned muddy bass.

i asked about the exaggerated highs issue. This was acknowledged previously here by @Scott - Sonos snd we were told the engineering team was investigating.

Its been radio silence and look at the number of comments. Now I ask for an update and you respond with a copy paste statement from another thread? I feel a bit dissapointed if I’m honest.

i would have expected sonos to make an official response to this since we were asked to provide feedback and submit content. And never heard anything again.

i ask everyone circling to muddy bass issues please use the other thread. These are totally separate issues not sure why anyone would asi about them together like the previous post before mine.

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