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PReeves83
Contributor I
June 8, 2020
Answered

sonos arc launch delay

I had an order in with John Lewis which I hadn’t received confirmation on… after calling this is now showing out of stock so cancelled order to look elsewhere for a launch day delivery. Looks like the launch has been pushed back a week to the 19th June??

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    melvimbe
    melvimbeAnswer
    June 8, 2020

    Launch is not delayed AFAIK, it’s just that some pre-orders are not going to get their speakers on the 10th.  I’m not sure if this due to higher demand than anticipated for the Arc, or if there are shipping delays due to COVID.

     

    Regardless, I don’t think cancelling an order is the right move unless you actually have your hands on the speaker from a local store or something.  I doubt you’re going to get an earlier delivery date by picking a different retailer.

    Danny
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    23 replies

    melvimbe
    melvimbeAnswer
    June 8, 2020

    Launch is not delayed AFAIK, it’s just that some pre-orders are not going to get their speakers on the 10th.  I’m not sure if this due to higher demand than anticipated for the Arc, or if there are shipping delays due to COVID.

     

    Regardless, I don’t think cancelling an order is the right move unless you actually have your hands on the speaker from a local store or something.  I doubt you’re going to get an earlier delivery date by picking a different retailer.

    Danny
      PReeves83Author
      Contributor I
      June 8, 2020

      see above image?

       

      i cancelled as the order had not processed and have now ordered through amazon, this is still showing 10th delivery but my query comes from the Sonos site changing the date.

      melvimbe
      melvimbe
      June 8, 2020

      What you’re seeing is the date if you ordered right now, not necessarily when your existing order would be shipped.  And although Amazon is pretty good with their shipments, I still wouldn’t trust it to be 100% accurate.  I can understand why you made the call though.

       

      edit: Amazon US puts my current delivery date as June 12.  Not sure if that’s US wide or just my particular location.

      Danny
        tommo213
        Contributor I
        June 8, 2020

        My order has been dispatched. 
        Ordered on pre order launch day, scheduled for delivery Wednesday 10th.

         

         

        yesidid
        Lyricist I
        June 9, 2020

        I pre-ordered on 5/24. At the time delivery was said to be 6/10. Current status of my order is “backordered.” I saw on Reddit that some people ordered as late as 6/6 and their orders have already processed and are about to ship, so there may be no rhyme or reason to how Sonos is doing this. I’ll cancel tonight if there are no updates and either roll the dice with Best Buy or Amazon. 

          tommo213
          Contributor I
          June 9, 2020

          Further update, mine is with DHL and out for delivery tomorrow. 
           

          Excited beyond belief! 

          Poorpilot
          Trending Lyricist I
          June 9, 2020

          I ordered mine on 5/13 and they shipped my wall mount but the Arc says back ordered. I Am gonna get the mount tomorrow but nothing else. 

          BW_falkirk
          Avid Contributor I
          June 10, 2020

          Further update, mine is with DHL and out for delivery tomorrow. 
           

          Excited beyond belief! 

          Are you still getting it today? DHL have cancelled my delivery as stock never arrived with them in time today

          tommo213
          Contributor I
          June 10, 2020

          Hi,

          Yes mine is out for delivery today. 
           

          I was a bit worried as the tracking hadn’t updated since 2am yesterday morning but it finally changed to out for delivery this morning. 
           

          Sorry to hear yours has been cancelled. That’s pretty rubbish.

           

          Tom

            gailmorton
            Contributor II
            June 10, 2020

            I’m lucky my Arc just turned up but the Sonos wall mount, from Amazon, promised for delivery today, they have just informed me is out of stock. Not sure quite what is going on.

            Has anyone else actually received the wall mount? The Arc is pretty much useless if you have nowhere to put it.

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