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Contributor I
August 2, 2020
Question

Sonos Arc Issue: LG OLEDC9 & AppleTV4K.

Help needed as configured with very common equipment that will affect many existing and potential future customers.  
 

Two main problems with Sonos Arc:

  1. No Voices watching movies on Disney+ or Amazon Prime via AppleTV 4K
  2. No Dolby Atmos

Equipment:

LG OLED C9 (Updated Software  Version: 04.80.03)

AppleTV 4K

Sonos Arc


Connection (both Arc and AppleTV to the LGC9):

HDMI 1 port: AppleTV via Zeskit 8K Ultra HDMI cable (with eARC and Ethernet)

 

HDMI2 port: (ARC connection port for LGC9) Sonos Arc via same brand and model cable above 

 

LG TV set to:

HDMI ARC
→ Digital Sound Out (Pass Through) 

→ eARC (On)

 

HDMI Input Audio Format → Bitstream for all HDMI Ports

 

I spent a lot of money on the latest and greatest equipment and very surprised to see the Sonos Arc not working correctly.  One Apple thread said problem with Sonos Arc as only 1 HDMI port on the Arc.

 

Coming here for experts advice   
 

Again, the equipment I have is pretty common and will affect many existing and potential future customers.

 

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12 replies

Trending Lyricist III
October 28, 2020

C9 firmware 5.00.03 works the same as 4.80 as far as I can tell. Just waiting on Sonos for the real fix here. I saw a tweet that said it was being tested and is due out “next month”.

THanks for checking.

 

Care to show the tweet maybe?

 

It would make sense: PS5 uses LPCM as far as I know, would be a disaster if players could only get stereo out of Arc 

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Lyricist II
October 28, 2020