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Gooner153
Contributor I
February 2, 2023

Sonos Arc dropping off of WiFI

  • February 2, 2023
  • 13 replies
  • 299 views

Hi All.

 

Very new to the Sonos world and having a slight issue with my Arc disconnecting from my WIFI every day so I need to unplug it and restart it. (quite frustrating) I have a Sonos Arc and a Sonos 5 setup as separate room’s one for Arc for TV and Alexa and the 5 for my Turntable.

The Arc and 5 are 3 feet apart and are both “connected” via WIFI The arc drops from the WIFI causing Alexa not to work and the 5 is fine. 

 

Any Ideas??

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13 replies

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Gooner153Author
Contributor I
February 6, 2023

Can you power down both devices for 5 secs and then power them back on.  Please let us the WM setting for each device afterwards.

Wanted to Say Thank you for your help.

I tried the things you both suggested and it seems to of fixed the problem.

    Gooner153Author
    Contributor I
    February 6, 2023

    Do you actually mean WM:0 and WM:1 ?

    Is your Five wired to the router? Did you perhaps disable WiFi on the wired device? That would explain why the Arc is still on WM:1

    The Disable WiFi setting actually stops the wired device creating SonosNet for the other Sonos devices to connect through. You can re-enable the WiFi setting in the device’s room settings.

    Wanted to Say Thank you for your help.

    I tried the things you both suggested and it seems to of fixed the problem.

      Mr. T
      Mr. T
      February 6, 2023

      Do you actually mean WM:0 and WM:1 ?

      Is your Five wired to the router? Did you perhaps disable WiFi on the wired device? That would explain why the Arc is still on WM:1

      The Disable WiFi setting actually stops the wired device creating SonosNet for the other Sonos devices to connect through. You can re-enable the WiFi setting in the device’s room settings.

      Wanted to Say Thank you for your help.

      I tried the things you both suggested and it seems to of fixed the problem.

       

      Thanks for the update. Glad to hear your system is now running successfully. Happy listening!

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