Contributor II

Answered

Sonos Arc audio keeps cutting out when connected to Samsung TV

27 replies
8547 views

Why isn’t this issue resolved? And if it is, what is the actual solution? For a couple years since owning the Arc and all the other prime Sonos Speakers & Sub, everything worked fine. Now, the sound when coming through the TV, will randomly go to near silent for 5-seconds at a time, then resume normal output. My brother has the exact same issue, suddenly- so this isn’t a personal problem - and this problem is all over this troubleshooting website. Why isn’t there a definitive common solution for a very well defined Sonos problem. My “Vizio” (yeah, Vizio) surround system in my bedroom has zero issues. What the heck? Just sayin

Thank you

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Corry PAnswer

Sonos Staff

Hi @TheBravoC

Welcome to the Sonos Community!

As far as I am aware, we are not currently tracking any issues with audio interruptions on Arcs with a Samsung TV (or other brands). I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports, as I suspect that the cause will be local.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Dogdad

Headliner III

Sony TV’s had the same issue at one time. I had this problem but Sony had an update that resolved it. Maybe it’s Samsung that is the issue and not Sonos.

J

Jdgarcia

Lyricist I

I’m having the same issue with an ARC and Samsung TV over the last several months. Any solutions?

G

GuitarSuperstar

Lead Maestro

Try this:

Disconnect everything from the TV and unplug the Arc and TV from power for a couple of minutes. Plug everything back in but keep everything disconnected. Make sure Anynet+ is enabled in the TV settings. Run TV Setup in the Sonos app and follow the app instructions. When the app instructs you, connect the Arc to the TV’s HDMI ARC/eARC port using the Sonos-supplied HDMI cable. After the Arc has been successfully connected, connect any other devices to the TV. Then set the TV to these settings:

HDMI-eARC Mode: Auto (Off if only using the TV’s native apps)

Digital Output Audio Format: Pass-Through

"Receive with simplicity everything that happens to you." - Rashi

J

JohnF87

Avid Contributor I

Issue is still here. Sonos and S95C TV are up to date.

Semi-solution is setting the TV to ARC instead eARC.

Problem is that I need to switch audio settings on Apple TV everytime from DD5.1 to Atmos manually, otherwise all DD5.1 content will be played as stereo if I leave the settings on Atmos.

When eARC is enabled Apple TV switches this automatically.

Corry PAnswer

Sonos Staff

Hi @TheBravoC

Welcome to the Sonos Community!

As far as I am aware, we are not currently tracking any issues with audio interruptions on Arcs with a Samsung TV (or other brands). I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports, as I suspect that the cause will be local.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

A

Antandb

Lyricist I

Having same problem. I was advised today that sonos and samsung are actually trying to solve the problem but a work around is to connect via optical but this stopped the Atmos work which is pretty pointless having a Arc in that case... nevertheless they did say to keep doing the updates but I would have to go back to hdmi E to get the Atmos back on but couldn't tell me when that would likely to be.

R

RichF54

Lyricist I

I am having the same issue with my Arc SL/Samsung setup. It seems to have started in the last month or so and is very annoying when trying to enjoy the system. It happens on all the streaming apps on the TV. Since it seems like there are many people having this issue. Please advise if there are any workarounds or fixes out there.