Contributor I

Sonos Arc audio keeps cutting out.

205 replies
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I have a sonos ARC and sound keeps cutting out for 1-2 seconds and then picks back up. My sonos was fine for about 1 week after purchasing but now the sound will cut out periodically. Here is my diagnostics number 103248445. How can I fix this issue?

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Pinned Reply By Ken_Griffiths

Same here. Very aggravating. Diagnostic report 490235596.

This used to be an issue with some TV’s, particularly with Samsung and connected sound systems using HDMI-ARC/eARC, where other connected peripherals like Apple TV (as an example) tried to steal the CEC focus.

So maybe try disabling CEC on any other connected devices and then power off all for a few minutes to setup the handshake again and see if that perhaps solves the matter.

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D

Dysfunctional

Enthusiast II

known issue….. I have a Samsung Frame TV and get cut outs with eARC enabled. It affects many TV mfgs. I suggest disabling eARC until some1 fixes it….

J

Jonhart

Lyricist I

Same issue here any fix yet? Changed hdmi , restarted, plug unplug,the cutting out always comes back in a day or so

A

Alceste

Lyricist II

known issue….. I have a Samsung Frame TV and get cut outs with eARC enabled. It affects many TV mfgs. I suggest disabling eARC until some1 fixes it….

Same setup, same issue. Bu I have a hard time accepting to shut down arc as the sound is so much better when it works... So I am standing up, walking the walk, shutting it off and turning it on Every single time. Recently, on occasion I lose the sound completely, not only back and forth...

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Noelosha

Lyricist I

Same issue sonos goes quiet for a second or 2.. Issue number 143629748

B

Ben4550

Lyricist II

Same issue. Ever since I purchased the Arc last year, it has intermittently cut in and out which detracts from whatever I’m watching. Just surprised that after all this time, Sonos still hasn’t found a fix. Never had this issue with my old Sonos play bar.

E

edanuff

Lyricist III

Still have same problem

S

Scaramanga

Lyricist II

Likewise. Seems a shame and quite poor service from Sonos ?

R

ryper13

Lyricist I

Just bought a 2020 Samsung Frame and the Arc. Same as everyone here. It cuts out. This is brutal. No fix yet? It’s crazy how Sonos’ canned responses just keep getting dished out to everyone. Trust me, it’s not wireless interference Simon! Are you guys giving refunds or what?

B

Bernado

Trending Lyricist III

Just bought a 2020 Samsung Frame and the Arc. Same as everyone here. It cuts out. This is brutal. No fix yet? It’s crazy how Sonos’ canned responses just keep getting dished out to everyone. Trust me, it’s not wireless interference Simon! Are you guys giving refunds or what?

Sonos still maintain this is a Samsung issue so as far as refunds are concerned I’m affraid it’s “or what”!

J

Jennn_

Lyricist I

I have a sonos ARC and sound keeps cutting out for 1-2 seconds and then picks back up. My sonos was fine for about 1 week after purchasing but now the sound will cut out periodically. Here is my diagnostics number 103248445. How can I fix this issue?

Hello,

purchased my Sonos Arc and have it connected to a Samsung Q80T. Sound cuts out every few minutes for about a second or two. I’ve read the thread and it seems everyone else is having the same issue. Any fix yet? I have a $300 HDMI and I’m in $800 for the ARC. This shouldn’t be happening. Never had this issue with the Soundbar. Help! #: 1929605254

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